The installation CD isn't going to help in this situation; it does not ship with any drivers either. It sounds like what is happening is a drive letter conflict. Can you describe the machine you're using in a little more detail? If you are on a network, you may wish to consult the Frequently Asked Questions section of the manual for instructions on resolving drive letter conflicts. >>> tashiegirl@xxxxxxx Monday, August 07, 2006 7:32:15 PM >>> hi list, i'm installing bookport on a new computer and have, in typical Tasha fashion, lost the installation cd. i've installed the bookport transfer wizard from the aph website, but this download didn't seem to include any usb drivers. when i connect the bookport, nothing happens-- the add hardware wizard does not start and does not recognize that a new piece of hardware has been connected. if someone would be kind enough to send me the drivers i'd really apreciate it since i'm leaving for the Cape on Wednesday and want reading material for the beach! tasha tashiegirl@xxxxxxx