Tosha: It's hard to say what happened, since your unit is new, but perhaps this information will help. There will be times when a reformat of the compact flash card will be necessary, especially if you do a lot of deleting of files and manipulation. It doesn't hurt anything, but often can fix corruption (that's why the command is there). However, here are some tips to help: From the User's Manual: Compactflash Card Warnings Do not remove the CompactFlash card when Book Port is connected to the USB port on your computer or when Book Port is talking or playing a digital audio file. Doing this can damage the files on your CompactFlash card. You should use the CompactFlash card only with Book Port and not share it with other devices such as cameras or other MP3 players. Tips for Troublefree Use There are some practices you may employ to help insure troublefree use of your device and prevent any data loss. Wait For The Double-Beep Shutdown Sound Before removing the flash card or connecting the unit to your computer, always wait for the shutdown sound that lets you know all disc activity has stopped. Keep The Number of Files in the Root to a Minimum The top level of the structure of a storage device, like the compact flash card in Book Port, as limits to the number of files that may be supported. While the exact number of files you may store on the root varies with the situation, it is best to keep the number of files in the root to a minimum. Use a Folder as Default Location One way to help avoid putting too many files in the root folder is setting up a folder as the default location to which files get stored on the device. Basically, if the computer doesn't recognize the device, or if the device gets sluggish and inoperable, then try the Reset and the Reformat Command. Glad you're up and running now. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> tashiegirl@xxxxxxx 08/08/06 01:46PM >>> Yeah, that's t at the guy at aph suggested, and it worked! any tips on making sure that the flash card doesn't get corrupted? ----- Original Message ----- From: "ROB MEREDITH" <rmeredith@xxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Tuesday, August 08, 2006 1:34 PM Subject: [bookport] Re: installing bookport > Try reformatting the card with the Book Port. Its all four corner keys > twice to reformat. > >>>> tashiegirl@xxxxxxx 08/08/06 09:00AM >>> > I don't have another machine to test it on, unfrtunately, but the > bookport > does work when not connected to anything (i.e. the existing files on > it > play perfectly) > ----- Original Message ----- > From: "ROB MEREDITH" <rmeredith@xxxxxxx> > To: <bookport@xxxxxxxxxxxxx> > Sent: Tuesday, August 08, 2006 8:49 AM > Subject: [bookport] Re: installing bookport > > >>I assume the Book Port works on another machine? >> >>>>> tashiegirl@xxxxxxx 08/08/06 08:41AM >>> >> No, pentium. it's a laptop. my screename is tashigirl777 on instant >> messenger on skype if you want to talk off list. >> thanks! >> tasha >> ----- Original Message ----- >> From: "ROB MEREDITH" <rmeredith@xxxxxxx> >> To: <bookport@xxxxxxxxxxxxx> >> Sent: Tuesday, August 08, 2006 8:38 AM >> Subject: [bookport] Re: installing bookport >> >> >>> Is this an AMD based machine? >>> >>>>>> tashiegirl@xxxxxxx 08/08/06 08:33AM >>> >>> I'm not using a hub. >>> ----- Original Message ----- >>> From: "ROB MEREDITH" <rmeredith@xxxxxxx> >>> To: <bookport@xxxxxxxxxxxxx> >>> Sent: Tuesday, August 08, 2006 8:31 AM >>> Subject: [bookport] Re: installing bookport >>> >>> >>>> Tasha: >>>> >>>> If you are using a hub, bypass it and see if that helps. >>>> >>>> Rob Meredith >>>> >>>>>>> tashiegirl@xxxxxxx 08/08/06 08:23AM >>> >>>> I am using a non-networked xp pro machine with service pack 2. >> when >>> i >>>> go >>>> under my computer with bookport connected, it says removable disk >>> (e) >>>> but >>>> then when i click on this "disk" it says that it isn't formatted. >>>> tasha >>>> ----- Original Message ----- >>>> From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx> >>>> To: <bookport@xxxxxxxxxxxxx> >>>> Sent: Tuesday, August 08, 2006 7:27 AM >>>> Subject: [bookport] Re: installing bookport >>>> >>>> >>>>> The installation CD isn't going to help in this situation; it > does >>>> not >>>>> ship with any drivers either. It sounds like what is happening > is >>> a >>>>> drive letter conflict. Can you describe the machine you're using >>> in >>>> a >>>>> little more detail? If you are on a network, you may wish to >>>> consult >>>>> the Frequently Asked Questions section of the manual for >>> instructions >>>> on >>>>> resolving drive letter conflicts. >>>>> >>>>> >>>>>>>> tashiegirl@xxxxxxx Monday, August 07, 2006 7:32:15 PM >>> >>>>> hi list, i'm installing bookport on a new computer and have, in >>>> typical >>>>> Tasha fashion, lost the installation cd. i've installed the >>> bookport >>>>> transfer wizard from the aph website, but this download didn't >> seem >>>> to >>>>> include any usb drivers. when i connect the bookport, nothing >>>> happens-- >>>>> the add hardware wizard does not start and does not recognize > that >>> a >>>> new >>>>> piece of hardware has been connected. if someone would be kind >>> enough >>>> to >>>>> send me the drivers i'd really apreciate it since i'm leaving for >>>> the >>>>> Cape on Wednesday and want reading material for the beach! >>>>> tasha >>>>> tashiegirl@xxxxxxx >>>> >>> >> >