[bookport] Re: When I plug in book port
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 17 May 2007 09:50:03 -0400
Sharon:
It has been my experience that scanners will interfere. Anytime when
I've had someone who couldn't get the Book Port to be recognized, I had
them unplug the scanner and it started being recognized. I don't know
if it's with all brands, but I've learned to ask the
question--especially when trying to make the connection. It may sound
goofy, but it works.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> mt281820@xxxxxxxxxxx 05/16/07 10:45PM >>>
Scanners and other usb devices disconnected? Is that generally
necessary, or
just when there is a problem?
Sharon
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of PAMELA RADER
Sent: Wednesday, May 16, 2007 9:00 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: When I plug in book port
Rose:
Even though the Removable Disc window comes up, we really need to know
what the message is in the Book Port Transfer window. Close the
Removable Disc window and if the transfer is not open, then open it
from
your desktop. Once inside there, you can do alt plus f to see if the
Book Port shows as being connected. Please pay close attention to
that
error message, as it will tell us what needs to be done. For
instance,
if it says, "USB Device not recognized," then it could either be the
batteries, or the USB cable. However, if it says, "Book Port Not
Connected," then it could be either a card problem, or a drive letter
conflict. You may need to try reformatting your Compact Flash Card.
Generally, an update won't affect this, so I don't think reinstalling
will help you here. However, try reformatting or try another card.
If
it still doesn't work, then we'll go from there. Also, remember to
have
all scanners and other USB devices disconnected.
Pamela
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> rosecombs@xxxxxxxxx 05/15/07 10:31PM >>>
When I plug in the USB cable to the bookport now it shows me the drive
on
the bookport but it is not opening the transfer software, this started
after
I plugged it in last week and was told there was an upgrade--I have
not
plugged into the computer for a while. Any suggestions. My thought
is
to
reinstall software and try again, but.
Second question, what keys to I press to save the info before I change
batteries, last time I forgot and had to reset the clock and date
again
and
what a pain that is.
Rose Combs
rosecombs@xxxxxxxxx
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