When I plug in the USB cable to the bookport now it shows me the drive on the bookport but it is not opening the transfer software, this started after I plugged it in last week and was told there was an upgrade--I have not plugged into the computer for a while. Any suggestions. My thought is to reinstall software and try again, but. Second question, what keys to I press to save the info before I change batteries, last time I forgot and had to reset the clock and date again and what a pain that is. Rose Combs rosecombs@xxxxxxxxx