[bookport] Re: Great Product but seems to be unstable!
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Fri, 30 Sep 2005 15:00:24 -0400
Hello:
It is true that APH offers a Customer Satisfaction guarantee, so if you
are not satisfied, you're certainly entitled to that.
The unfortunate thing here is that fears are heightened, because of
problems brought forth on this list and you are made aware of them.
However, when you consider the fact that APH sells hundreds of Book
Ports per year and we've been selling them for the past 2 years, perhaps
the cause for alarm would not be so great. We're always concerned about
the cause of problems and are working to solve them.
The White Noise problem has been diagnosed and will be fixed on an
as-needed basis. I'm certain as the other problems are repared, they,
too, will be resolved. Both of these issues are recent and haven't
always been with us, which should prove we are always working to keep
this product topnotch!
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> spiritssight@xxxxxxxxx 09/30/05 02:38PM >>>
Hello,
I for one have a issue with the mp3 decoder put out white noise after
just having it less then 5 days and after reading alot of the issues
the Book Port has I believe I am just going to give back the device
because I am not going to be able to send it back for issues that pop
up and their be not much to do. I am in college and need a device
that will not go blank on me.
I do how ever feel that the book port is a great device once a lot of
the bugs are figured out and is more stable then it is now. I think
the book port has a great protantal of becoming a mulity pourpes tool
in the future that it could be come the smalles and greates book
reader with other fuctions that some will use and other won't but
intill it is more stable and no so flaky I am going to be handing it
back in. I am just waiting for now for a program / device that will
play the RFB&D and the new NLS books
Talk soon, will continul to read post of upcomming fixes and features.
Christopher
PS: Why does the BP have the issue with the MP3 decoder and why is
this not be able to be updated / reflashed through the USB cable to
fix the issue????
On 9/30/05, Dave <dwgordon@xxxxxxxxxxxx> wrote:
> I have a real concern about this problem with losing access when
changing
> batteries. Is this just with the recent beta or is it going to be a
problem
> with the new Book Port that I ordered a few days ago? If it's an
inherent
> problem I'll just send it back without opening it.
>
> Dave
>
> "The means of defense against foreign danger historically have become
the
> instruments of tyranny at home."
> -- James Madison,
>
> http://www.ThePeaceSeekers.org
>
>
> ----- Original Message -----
> From: "Kitty Litter" <n8kl@xxxxxxxxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Friday, September 30, 2005 9:55 AM
> Subject: [bookport] Re: bookport going back
>
>
> > The exact same thing happened to mine last week and it is being
sent back.
> > Although it wouldn't talk or play the processor was making noises
> > listening to an AM radio. I know people have had bookports for
years with
> > no trouble. I used nimh batteries which lasted over 30 hours. I too
would
> > like to hear the real story of what's going on, the manufacturer
must have
> > changed something.
> >
>
>
>
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