[blazie-support] Re: The List so quiet
- From: Stephen Clower <supersteve03@xxxxxxxxxxxxx>
- To: blazie-support@xxxxxxxxxxxxx
- Date: Thu, 15 Aug 2002 10:00:57 -0500
Hello Donna. Thanks for that info. I've had similar experiences with FS
battery replacements but I got the unit returned to them immediately.
At 08:35 AM 8/15/02 -0500, you wrote:
>Hello Steve.
>
>I've been a note taker user for 3 years now. I've seen other note takers,
>used them a very little bit and I have found the Blazie products to be the
>best so far.
>
>I like the note takers like the BLT which is my favorite, the BNS and TNS
>because they have been very dependable and they have the necessary features.
>The 3 of them have been much more dependable then any computer I've ever
>used or even heard about anyone else using.
>
>The big problem with the 3 of them have been the batteries and results that
>I've seen when people send their stuff back to have the batteries supposedly
>replaced and their machines updated. Aside from those very few things which
>I guess could be major to most, I would get rid of my computer before I got
>rid of my note takers any day.
>
>One thing I should mention on list and I'm sure most people know this.
>There is obviously at least one person who didn't know this though.
>
>If anyone sends their note takers into FS to have the batteries replaced,
>and/or their machines updated ask them to let you know if you need to charge
>the batteries when you receive the machine. Also, if you are noticing crazy
>things taking place with the thing, be sure to get right to contacting
>someone from Technical Support so that you don't end up throwing $100.00+
>away!
>
>I know someone who sent their machine in, had the above mentioned done to it
>supposedly, it never worked from the time this person received it back, no
>one ever told them to charge the battery, for some reason, this machine had
>a problem with the battery indicator after it came back. At first I thought
>maybe the person had turned it off so I just set it so that it would be on.
>A little while later, I'd go back and check, and this thing was off. I then
>have reinstalled the update a few times to see if this would make a
>difference. Not at all. I then went back to 2000 and it did stay on.
>Still, the battery was shot whether it had been replaced, rebuilt or not and
>the person never bothered to call and discuss this with the powers that be.
>Instead they just got angry and said that they were not going to spend
>anymore time/cash on this particular product. I spent a total of maybe 20
>minutes and a few dollars and that machine is just like it was built
>perfectly yesterday. So, just knowing that I am able to bail myself out of
>situations with these products is a blessing in itself.
>
>Anyway, for what its worth, I thought I'd share with everyone this
>information so that maybe somewhere down the road, it will save someone a
>lot of trouble. To think that this person was ready to send the poor
>machine to the round file was horrifying! I'd rather fix these things up
>and let someone have one who would not be able to ever afford one!
>
>I don't have any extras right now so, I can't help anyone out! <grin>
>
>Have a good day all.
>Donna
>
>----- Original Message -----
>From: "Stephen Clower" <supersteve03@xxxxxxxxxxxxx>
>To: <blazie-support@xxxxxxxxxxxxx>
>Sent: Wednesday, August 14, 2002 8:57 PM
>Subject: [blazie-support] Re: The List so quiet
>
>
> > Hello Donna.
> > Having been a Blazie note taker user for ten years now, I must say that
> > what I've seen within the last two years has thurroughly disturbed me. I
> > think the "Legacy note takers" as they call them will still be around, but
> > who knows? A time to live, a time to die I suppose. I also must add though
> > that out of all of the various computing systems I've worked with, my note
> > taker has always been reliable, and in most cases rock solid and
> > dependable. I sincerely hope that I can continue to use my Braille Lite,
>or
> > at least something like it. I don't care what others say in regard to lack
> > of features. If I want Windows, mp3 support, and all that jazz, then I'll
> > just cash out the $2000 for a laptop. My note taker's just that; I take
> > notes and do preliminary work on it. I don't want or need it to do
>anything
> > more than it already does.
> > Regards
> > Steve
>
>
>
>
>
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