[bksvol-discuss] Re: where to write
- From: Grandma Cindy <popularplace@xxxxxxxxx>
- To: bksvol-discuss@xxxxxxxxxxxxx
- Date: Sun, 3 Jun 2007 13:35:40 -0700 (PDT)
Thanks, Sue. That information does indeed help.
Cindy
--- siss52 <siss52@xxxxxxxxxxx> wrote:
>
> Hi Cindy,
>
> The last question I had about a book was answered by
> Jennifer Sutton, who
> told me she is in charge of book approvals from the
> admin queue. She asked
> me to use the
> volunteer@xxxxxxxxxxxxx
>
> link the next time I had a question aboout a book so
> that the staff would
> see it. John Gllass is in charge of customer
> service. I have never used
> the above mentioned link, hoowever, so have no idea
> of how long it takes for
> the staff to see it. I would probably be inclined
> to address it directly to
> Jennifer at her benetech address if it needed
> immediate attention, as Jim's
> concern does if he is to get the credits for his
> subscription renewal.
> Hope this helps,
>
> Sue S.
>
>
> ----- Original Message -----
> From: "Grandma Cindy" <popularplace@xxxxxxxxx>
> To: <bksvol-discuss@xxxxxxxxxxxxx>
> Sent: Sunday, June 03, 2007 2:20 PM
> Subject: [bksvol-discuss] where to write
>
>
> O.K. There seems to be a distinction that I wasn't
> aware of before and am still not quite sure of waht
> to
> do when.
>
> I went back and looked again, and under Support I
> found the address of support@xxxxxxxxxxxxx, to be
> used
> for technical support. I assume that means questions
> that have to do with problems submitting or
> uploading?
> I think I used that address to write about the
> misspelling of an author's name which resulted in a
> book being in the wrong place, and the problem was
> corrected. Now I wonder if I wrote to the wonrg
> place
> or if that kind of question is also considered
> technical support.
>
> I think, Jim, the volunteer@xxxxxxxxxxxxx would be
> the
> right address for you to use--and I hope I gave it
> to
> you before without the s at the end of volunteer
> because I had it wrong on my list. :-(
>
> Cindy
>
>
>
>
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