No problem. The book quality reporting system was just put in a week or two ago, so most people don't know about it yet. It's fine. And thank you for all that you do too! (and everyone else, of course!) Carrie ________________________________ From: Monica Willyard <rhyami@xxxxxxxxx> To: bksvol-discuss@xxxxxxxxxxxxx Sent: Saturday, November 8, 2008 3:35:01 PM Subject: [bksvol-discuss] To Pavi and Carrie Carrie and Pavi, I appreciate the time you both have taken today to let us know how to resolve issues with the PQ books. I feel much better now that I know how things work. I am sorry if I have added to the confusion on the list. I didn’t know if any staff were reading the list closely and thought that the support address would get more effective results. I was wrong and apologize for that. Thanks for all you do for us. J Monica Willyard