Carrie and Pavi, I appreciate the time you both have taken today to let us know how to resolve issues with the PQ books. I feel much better now that I know how things work. I am sorry if I have added to the confusion on the list. I didn't know if any staff were reading the list closely and thought that the support address would get more effective results. I was wrong and apologize for that. Thanks for all you do for us. :-) Monica Willyard