Hi Sharon, If I am repeating something you already know just disregard it..... There are two ways to set up an account--one is so you can log in as a member. The other is so you can log in as a volunteer. If yoou have been on member status and just got approved as a volunteer, you may need Peter from support to put you on volunteer status. That is what he did when I wanted to volunteer. I have no idea if he is there since the office is closed until next week, but if you e-mail support and tell him your problem, I can guarantee he will answer your e-mail if he is there. If this is the problem, that you need your account status changed to volunteer, maybe Marissa could check and see if anyone is in support who could fix it. Sorry if this is not your problem. Good luck in submitting your book. Sue S.