Hi Kelly. I have the most recent version of Keysoft; I just bought this machine. I'll give tech support a call, and see what they have to say. Tracy > Hi Tracy, > Certain versions of the BN and it's software had this problem. It doesn't > have anything to do with the user making mistakes, it's a flaw in the > device. I haven't had the problem for a few years now, so the issue is > solved in recent versions of Keysoft. > > Sorry I don't have better tidings, > Kellie > > To unsubscribe from this list send a blank Email to > bksvol-discuss-request@xxxxxxxxxxxxx > put the word 'unsubscribe' by itself in the subject line. To get a list > of available commands, put the word 'help' by itself in the subject line. > > To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.