Hi Tracy,Certain versions of the BN and it's software had this problem. It doesn't have anything to do with the user making mistakes, it's a flaw in the device. I haven't had the problem for a few years now, so the issue is solved in recent versions of Keysoft.
Sorry I don't have better tidings,Kellie
To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.