atw: Re: Ways to get people to look at documentation
- From: "Suzy.Mohamed" <Suzy.Mohamed@xxxxxxxxxxxxx>
- To: <austechwriter@xxxxxxxxxxxxx>
- Date: Tue, 21 Oct 2003 13:36:54 +1300
Good point raised here and something that's often missed by writers.
To keep ourselves valuable to our employers, we need to 'sell' our work.
I do this in the following ways:
- Post a global email whenever a new document is released
- Make friends with Customer Services - let them sell your work to the
customer - they are the coalface
- Sit down with Customer Services and go through the documentation with
them. Show them how things work. Show them how you can make their life
easier.
- If you have a company newsgroup, make lots of postings - both questions
and answers
- Get Marketing to create a Documentation page on the company website so
that your documents are easily accessible to both clients and staff
- Get your face out there, talk to people about what you're working on,
learn about other people's special interests and let them know what you've
produced that could help them.
Basically, what I'm saying is like in any sales role, think of exposure as
part of your final product.
Suzy Mohamed
PayGlobal
-----Original Message-----
From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx]On Behalf Of Marcus Amann
Sent: Tuesday, 21 October 2003 1:10 p.m.
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Ways to get people to look at documentation
I'm considering wearing the following T-shirt around the office so that =
people will get the message:
http://www.thinkgeek.com/tshirts/frustrations/3239/
Seriously though, I'm thinking of creating a sales brochure that =
outlines the complete documentation-set so people will know where to go =
to find what, in the hope they won't ask for something that's already =
there because they haven't even bothered to look for it. (No, it's not =
because it's too hard to navigate through the documentation, it's =
because it's too hard to click a button and read).
Has anyone tried to "sell" their documentation? Any examples?
Marcus Amann
Technical Publications Manager
TOWER Software
This e-mail message (and attachments) may contain information =
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