[amayausers.com] Re: poor tech help-anyone want an XT?
- From: "springer37@xxxxxxxxxxxx" <springer37@xxxxxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Sun, 11 Oct 2009 18:43:00 -0700
Roland,
You must be careful on how you address these changes with not only Melco, but other folks as well.
An "Upgrade" will take you up one or more levels with the software...i.e., Version 5 to Version, 6 to Version 7 and then to Version 9. There will be a charge for these upward steps.
A n "Update" will be a patch or improvement within a specific Version. At the present time, there is no charge for these "updates". So if you were speaking to the phone tech about an "Upgrade", he/she was right. There is no Upgrade" above or to Ver 9.
Ver 9 allows you to check for any current "Update" to either DS 9 and/or OS 9 and download these "Update(s)" via the internet at any time.
Rod Springer
Amaya Tech & Trainer
On Fri Oct 9 18:28 , 'John Yaglenski' sent:
There may not be an "official" release out since then. I am not sure. I would ask to talk with the folks in tech support about the Beta team if you are having specific issues that you believe have been corrected. What they told you may be correct, but if there is a specific problem 9 is having, there may be a patch or work around.
If you want to email me off the list, I can suggest a few people to talk to about your problems.
You can drop the amaya off on my door step if you want ;)
Sorry you are having issues Roland. I hope you can get things straightened out.
- - - -
John Yaglenski
President / Chief Executive Officer
Levelbest Communications
Community Websites - Graphic & Web Design - Strategic Marketing
I: levelbest.com / P: 301.591.2481 - 888.229.1779
Levelbest Network WebSites Include:
INTERCOT| WebDisney| AmayaUsers| INTERCOTwest
Levelbest Embroidery| UrbanaMaryland| Mousehut
This e-mail message and any attachments are confidential and may be privileged.
If you are not the intended recipient, please notify Levelbest immediately -- by replying
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From: "Roland R. Irish III"
Sent: Friday, October 09, 2009 2:16 PM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers.com] Re: poor tech help-anyone want an XT?
The new XT (traded in the Big Red) came with DS9...and you've seen the
posts several others besides me have put up with the bugs...and I was told
by several other users that there IS an upgrade within DS9 to correct those
glitches. Tech I talked to said there was NOT and that according to his
records on my machine, we HAVE the latest version. Got the machine back
in June, so I don't believe for a second that there hasn't been an upgrade/fix
to it in 4 months...not with all the problems being reported!
He never even asked me to look on the computer to read off what version
I did have...and then wouldn't talk about the second problem-just hung up
on me!
I'll deliver the XT to anyone within a days drive that will also wholesale
the sewing for all the customers I have and don't want to discard...
have the dongle on it for multi heads...I would 'guess' the warranty being
only 4 months old should be transferable...but seeing how melco operates
now, I won't guarantee that...
Roland R. Irish III
www.sunrisegraphics.org
Sunrise Graphics
116 Main St
Claremont, NH 03743
603-543-1324
Check out our 'instant' catalogs
On Oct 9, 2009, at 1:45 PM, John Yaglenski wrote:
Clarify please. You have 9 and are just looking to get a revised (latest) version of 9 and they won't upgrade you (within the version) to fix the problems that were encountered with the early versions of 9...
OR
You bought 7 then and the sales person said they would upgrade you to 9 when it came out??
Something's not adding up.
- - - -
John Yaglenski
President / Chief Executive Officer
Levelbest Communications
Community Websites - Graphic & Web Design - Strategic Marketing
I: levelbest.com / P: 301.591.2481 - 888.229.1779
Levelbest Network WebSites Include:
INTERCOT| WebDisney| AmayaUsers| INTERCOTwest
Levelbest Embroidery| UrbanaMaryland| Mousehut
This e-mail message and any attachments are confidential and may be privileged.
If you are not the intended recipient, please notify Levelbest immediately -- by replying
to this message or by sending an e-mail to john@xxxxxxxxxxxxx -- and destroy all copies
of this message and any attachments. Thank you.
From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx>
Sent: Friday, October 09, 2009 1:40 PM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers.com] poor tech help-anyone want an XT?
Just tried calling Melco tech to explain the problems with DS 9...he said there
is NO upgrade to DS9 since I got mine back in april or may...not what I was told by
other amaya users...would not admit there WAS a problem or let me finish explaining..and then he hung up on me!
So...anyone want a 5 month old XT with only a couple hours on it, all the hoops, everything...Design Shop Pro+ 7 and (crappy) 9?
I've had it with Melco...this is the worst I've ever been treated! AND it took half an
hour to get the right 'number to push' to get through to a live person-I had to call
SALES and have them transfer me!
Roland R. Irish III
www.sunrisegraphics.org
Sunrise Graphics
116 Main St
Claremont, NH 03743
603-543-1324
Check out our 'instant' catalogs
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