There may not be an "official" release out since then. I am not sure. I would ask to talk with the folks in tech support about the Beta team if you are having specific issues that you believe have been corrected. What they told you may be correct, but if there is a specific problem 9 is having, there may be a patch or work around. If you want to email me off the list, I can suggest a few people to talk to about your problems. You can drop the amaya off on my door step if you want ;) Sorry you are having issues Roland. I hope you can get things straightened out. - - - - John Yaglenski President / Chief Executive Officer Levelbest Communications Community Websites - Graphic & Web Design - Strategic Marketing I: levelbest.com / P: 301.591.2481 - 888.229.1779 Levelbest Network WebSites Include: INTERCOT | WebDisney | AmayaUsers | INTERCOTwest Levelbest Embroidery | UrbanaMaryland | Mousehut This e-mail message and any attachments are confidential and may be privileged. If you are not the intended recipient, please notify Levelbest immediately -- by replying to this message or by sending an e-mail to john@xxxxxxxxxxxxx -- and destroy all copies of this message and any attachments. Thank you. ---------------------------------------- From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx> Sent: Friday, October 09, 2009 2:16 PM To: amayausers@xxxxxxxxxxxxx Subject: [amayausers.com] Re: poor tech help-anyone want an XT? The new XT (traded in the Big Red) came with DS9...and you've seen the posts several others besides me have put up with the bugs...and I was told by several other users that there IS an upgrade within DS9 to correct those glitches. Tech I talked to said there was NOT and that according to his records on my machine, we HAVE the latest version. Got the machine back in June, so I don't believe for a second that there hasn't been an upgrade/fix to it in 4 months...not with all the problems being reported! He never even asked me to look on the computer to read off what version I did have...and then wouldn't talk about the second problem-just hung up on me! I'll deliver the XT to anyone within a days drive that will also wholesale the sewing for all the customers I have and don't want to discard... have the dongle on it for multi heads...I would 'guess' the warranty being only 4 months old should be transferable...but seeing how melco operates now, I won't guarantee that... Roland R. Irish III www.sunrisegraphics.org Sunrise Graphics 116 Main St Claremont, NH 03743 603-543-1324 Check out our 'instant' catalogs http://www.plasticpromotions.com/?ID=SS850825D http://www.healthypromotions.com/?ID=SS850825D http://www.thewritepromotion.com/?ID=SS850825D On Oct 9, 2009, at 1:45 PM, John Yaglenski wrote: Clarify please. You have 9 and are just looking to get a revised (latest) version of 9 and they won't upgrade you (within the version) to fix the problems that were encountered with the early versions of 9... OR You bought 7 then and the sales person said they would upgrade you to 9 when it came out?? Something's not adding up. - - - - John Yaglenski President / Chief Executive Officer Levelbest Communications Community Websites - Graphic & Web Design - Strategic Marketing I: levelbest.com / P: 301.591.2481 - 888.229.1779 Levelbest Network WebSites Include: INTERCOT | WebDisney | AmayaUsers | INTERCOTwest Levelbest Embroidery | UrbanaMaryland | Mousehut This e-mail message and any attachments are confidential and may be privileged. If you are not the intended recipient, please notify Levelbest immediately -- by replying to this message or by sending an e-mail to john@xxxxxxxxxxxxx -- and destroy all copies of this message and any attachments. Thank you. ---------------------------------------- From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx> Sent: Friday, October 09, 2009 1:40 PM To: amayausers@xxxxxxxxxxxxx Subject: [amayausers.com] poor tech help-anyone want an XT? Just tried calling Melco tech to explain the problems with DS 9...he said there is NO upgrade to DS9 since I got mine back in april or may...not what I was told by other amaya users...would not admit there WAS a problem or let me finish explaining..and then he hung up on me! So...anyone want a 5 month old XT with only a couple hours on it, all the hoops, everything...Design Shop Pro+ 7 and (crappy) 9? I've had it with Melco...this is the worst I've ever been treated! AND it took half an hour to get the right 'number to push' to get through to a live person-I had to call SALES and have them transfer me! Roland R. Irish III www.sunrisegraphics.org Sunrise Graphics 116 Main St Claremont, NH 03743 603-543-1324 Check out our 'instant' catalogs http://www.plasticpromotions.com/?ID=SS850825D http://www.healthypromotions.com/?ID=SS850825D http://www.thewritepromotion.com/?ID=SS850825D