[amayausers] Re: charge for transfer support
- From: Kushnerick <bkushner@xxxxxxxxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Tue, 22 Aug 2006 08:20:02 -0600
Good morning Roland
I understand paying a fee for software transfer [if its reasonable] but
personally I'm not sold on the idea of a transfer fee for a machine [or
its OS]. To me, if buying a machine requires a $600 transfer fee ....
then that machine is worth $600 less when I buy it.
Any of the machines I am familiar with do not charge a "transfer fee" on
used machines. Are there other brands of machines which charge a machine
transfer fee if the machine is bought privately ?
And you are right .. the world is full of "lifetime warranty" deals
which carry a lot of fine print. Maybe Melco is one of those companies
where we should read the fine print before we buy one of their machines
[new or used].
Have a great day.
Bob
.
Roland R. Irish III wrote:
>I see nothing at all wrong with having to pay a 'fee' to transfer
>service for software.
>Think about it...the 'original' owner bought the system and gets free
>help and advice, upgrades (for awhile) etc. from the Melco support team.
>If they allowed this 'service' to go with the program 'in
>perpetuity', then they'd be forced to supply the help for as long as
>that program is in use by any future owners of the program.
>If you buy a muffler from Midas-there is a lifetime warranty- "FOR AS
>LONG AS YOU OWN THE CAR".
>Sell the car, warranty is over. Period.
>Melco sells you the original program with the machine (usually) for a
>good deal less than the 'retail' value of the program in a 'package'
>deal. So if you turn around and sell the machine to someone else,
>THAT person did not pay Melco a dime yet expects to get full service
>and help?
>None of the software programs I have in use- Freehand, Photoshop,
>etc. offer that-all service and tech support is for the original
>owner....no one else.
>So anyone buying a USED machine takes it as is-where is as far as
>software and programming goes...unless they pay the fee to Melco. In
>effect, they are 'buying' a new 'tech support' contract with
>Melco....which is fair to everyone.
>You pay for what you get....
>If I bought a used Amaya off ebay for $2500, for example-someone had
>it for 5 months, went bankrupt-had to dump it, whatever...and it came
>with all the programs that all of US here paid $thousands for-
>wouldn't you be upset to find out if I got the same free tech support
>for nothing-that you had to pay for?
>And the service techs-they aren't going to go out and work on that
>machine for free-because Melco didn't get a dime for repair coverage-
>to pay them to go in the field to fix it.
>If I did buy a used machine, the first thing I would expect to have
>to do is BUY a warranty to service it-the same with program support.
>Buying the refurbished ones from Melco when available sound so much
>safer...
>
>Roland
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