I can now get the thread feed rollers in and out easily enough. My frustration is replacing the black cover...I have spent 45 minutes plus several times and then I walk away and leave that needle OUT OF THE LOOP for several days...anyone have any tips for replacing that easily. I wrestled it last night...again this morning and my nerves are shot I plan to stop in and see the salesman at the NNEP conference and have him demonstrate this for me..... I have a helper that says I need to tighten the upper tension...I explain that I can't (not too easily as she is Vietnamese and our communications are VERY LIMITED....) Does there come a time that some adjustment is necessary. I suspect there are grooves in my thread feed rollers but am reluctant to check based on problems described above.... Anyone have expereince with other brand machines.... easier? sewing quality the same or better? My two year warranty is about to expire and I need to decide what to do....also considering adding a machine....another AMAYA or 2 or 4 head ? DECISIONS...DECISIONS!!!!! Shannon Embroidery Express Olney MD