Lee, Call me......I might be able to help. Dorothy Compton, Owner Bee Embroidered _www.BeeEmbroidered.com_ (http://www.beeembroidered.com/) (916) 635-7467 Embroidery, Screenprinting, Rhinestones, Vinyl In a message dated 11/15/2008 8:13:50 P.M. Pacific Standard Time, digitalstitchz@xxxxxxxxxxx writes: Forwarding this message to the AMAYA users group in hopes there may be an answer out there and we will not have to wait until Monday morning. Jeff, if you can be of help.... help! Digital Stitchz 905 Texas Street Fairfield, CA 94533 (707) 426-9963 Phone (707) 426-9983 FAX Embroidery, Applique, Vinyl Lettering & numbers, Screenprinting & Laser Engraving ____________________________________ From: digitalstitchz@xxxxxxxxxxx To: service@xxxxxxxxx Subject: Having a software/hardware problem with AMAYA serial # 324045 (Z tracking error) OS version 9.00.064 Date: Sat, 15 Nov 2008 16:42:45 -0800 Had a design ready to go. I did not do a trace. There was plenty of room in the hoop for the design. I hit start and needle moved where it should start and just stopped with a Z tracking error message. I turned the machine off and then on. When it tried to start back up, it seemed to move to the old start position for the design I had loaded. However, that was near the edge of the hoop. It made some noises and needle went down, but now was not aligned with the presser foot. After hitting the emergency button the shaft would not turn to move the needle bar back to its home position. The shaft appears to be locked - it won't move. Barb and I powered it off and and back on (hoping for a reset) got a message stating AMAYA OS is not able to correctly display the design that is currently in the machine. Have not been able to correct the Z tracking error. Something did not align properly because the needle is off by approx 0.125 inches and the shaft will not turn. What do we do next? Lee and Barbara Ott Digital Stitchz 905 Texas Street Fairfield, CA 94533 (707) 426-9963 Phone (707) 426-9983 FAX Embroidery, Applique, Vinyl Lettering & numbers, Screenprinting & Laser Engraving _EMAILING FOR THE GREATER GOOD Join me_ (http://im.live.com/Messenger/IM/Home/?source=EML_WLHM_GreaterGood) **************Get the Moviefone Toolbar. Showtimes, theaters, movie news & more!(http://pr.atwola.com/promoclk/100000075x1212774565x1200812037/aol?redir=htt p://toolbar.aol.com/moviefone/download.html?ncid=emlcntusdown00000001)