Hi. I am about to jump into this business. I have done a lot of research on embroidery machines. Most everyone I spoke with emphatically says to use Tajima or Baradan. Amaya/Melco is at the bottom of every ones list. I am enamored with the technology and what it is "supposed" to do. (It also doesn't hurt that it has the most impressive appearance!) I have been scanning the archives in this list and have seen some issues. I would like as much input from this users group as I can get regarding: the machine itself, the operating software, design shop, service (hardware and software), training, general support (how to do...), and anything else that you think is notable. It gives me a good feeling to see this user community supporting each other. Thank you for you responses. If you would like to talk, please send my your number and I will be happy to do it on my dime. David Sklar Ballyhoo! Arlington VA 571-217-4940