Fran, If your using outlook expressor windos message , go into view menu, right cursor on current menu, cursor down to group messages by conversation and uncheck the box, that should solve your problem. Jim. ----- Original Message ----- From: Fran Holman To: access-uk@xxxxxxxxxxxxx Sent: Wednesday, October 13, 2010 5:42 PM Subject: [access-uk] getting a strange message can anyone help As I'm reading emails I am getting the message collapsed it does not seem to be affecting the emails they are reading ok just a bit annoying. ------------------------------------------------------------------------------ No virus found in this outgoing message. Checked by AVG - www.avg.com Version: 9.0.862 / Virus Database: 271.1.1/3193 - Release Date: 10/12/10 19:37:00