You've got your view set to group by conversation. If this is hotmail, apparently they have recently changed to this view as default. Cheers Barry _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Fran Holman Sent: 13 October 2010 5:42 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] getting a strange message can anyone help As I'm reading emails I am getting the message collapsed it does not seem to be affecting the emails they are reading ok just a bit annoying.