[access-uk] Re: blame where due
- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 28 Mar 2012 13:57:24 +0000
It has to do with the video inter septor but that is all I can tell you. Does
NVDA have a video inter septor?
-----Original message-----
From: Peter Beasley
Sent: 28/03/2012, 2:35 pm
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: blame where due
Surely it should't matter if only the one screenreader is running. I have
NVDA and Window-eyes on this machine with no problem.
----- Original Message -----
From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, March 28, 2012 2:25 PM
Subject: [access-uk] Re: blame where due
> Dolphin products and Jaws will not work on the same computer and I sadly
> learned this so my Jaws 11 is gathering dust in a cupboard in favour of
> Supernova which gives me magnification and speech.
> -----Original message-----
> From: Jackie Cairns
> Sent: 28/03/2012, 1:51 pm
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: blame where due
>
>
> Hi Hazel
>
> Before I try to give you a couple of suggestions, please let me make it
> categorically clear to all that I personally have no axe to grind with S
> and
> S or, for that matter, with any other dealer in the UK. My beef is with
> Freedom themselves, and I won't go any further with that or I might end up
> in court for libel or something knowing them.
>
> Firstly, in fairness to S and S technical support, they are a great bunch
> of
> guys. Will and Tris, in particular, will really go the extra mile for
> customers, I know that as I've worked with them. I also know that they
> would have called you back as this is now the policy under Glenn Tookey's
> reign. It never used to be, but it definitely is the case that they will
> ring you back if you ask them to.
>
> Now I'm definitely no JAWS or other screen reader expert, so let's get
> that
> out of the way here and now, (smile). But I wonder if one of your other
> screen readers is clashing with JAWS. You say, for example, that you have
> Dolphin Guide, System Access and NVDA on the same machine. It just occurs
> to me that you may have unloaded one and loaded JAWS without restarting
> the
> machine from fresh? I'm sure support will have checked that with you, but
> if I were to use one screen reader, then go to another, I might boot the
> computer just to make sure it's not going to play silly buggers with me on
> the Internet or something. There is no reason why it should, but I know
> Dolphin products don't always run happily alongside JAWS, hence the
> suggestion?
>
> As support have advised, however, that your JAWS settings are correct,
> they
> would know better than the likes of me. Nevertheless, in your shoes, and
> given you've paid for an upgrade that is clearly not working, I wouldn't
> leave it at that. So I hope you can resolve the problem soon.
>
> Not much help I'm afraid, but fingers crossed you get there in the end.
>
>
> Kind Regards,
>
> Jackie Cairns
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of
> Hazel & Kim Darvell
> Sent: 28 March 2012 13:35
> To: access u k
> Subject: [access-uk] blame where due
>
>
> Hello to all
> I think I need to get this off my chest so anyone not wanting to hear a
> good
> moan then please feel free to turn a deaf ear to the following.
>
> I am a firm believer of putting blame where it's needed so here goes.
>
> We have been running Jaws 11 on our desktop for a number of years with no
> trouble so when I decided to get myself a laptop early last year I too
> used
> Jaws 11 and could do all the usual things.
>
> A few weeks ago I installed on the laptop Jaws 13, unlucky for some and
> that
> was me.
>
> All has been installed correctly but can I use it ? not on your life.
>
> I can no longer shop online or do anything on web pages.
>
> Instead of saying the word link I get this annoying click, and it won't
> say
> what the link is.
>
> I then had the bright idea to contact Sight & Sound and spent one and a
> half
> hours with them on remote support, this was a call that was charged for as
> it was over the 59 mins .
>
> What a waste of time and money, all they did was change the sound that
> each
> link made, now it sounds like there is a great big bee stuck in the
> speakers.
>
> The Issue on Jaws reading too much info could not be resolved and their
> parting advice was to report to Sainsburys that they had a problem with
> their website.
>
> This I suggested to Sainsburys.
>
> That evening I had a gut feeling about all this.
>
> I went onto the desktop and tried all our usual sites with the following
> screenreaders.
>
> Jaws 11
>
> System Access.
>
> Dolphin Guide
>
> N V D
> All these worked a treat.
>
> The next day I contacted Sainsburys . to tell them there was no problem
> with their website .
>
> Many software companies we deal with for accessible technology are too
> quick in blaming other people for the problems which they themselves are
> responsible for I have been told all the settings with Jaws are all
> correct.
>
> In future we will get a demo of any new version before spending out shed
> loads of money.
> I feel better for that but it doesn't help with my present situation.
>
> Take care
> Hazel
>
>
>
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