[access-uk] Re: blame where due

Hi Hazel, sorry to butt in, but if you could let us know what the source of
your Jaws issue was when it's been sorted that would be grate. Just for
future reference as it were.
 
Cheers,
Amro


  _____  

From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Glenn Tookey
Sent: Friday, March 30, 2012 5:39 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: blame where due



Hi Hazel

 

Hopefully our Technical Support team have resolved your set up issues now.
Let us know if you are up and running ok

Regards

Glenn

 

 

 

From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Hazel & Kim Darvell
Sent: 29 March 2012 12:47
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: blame where due

 

Amro you have hit the nail on the head here.

I get clicks or buzz on what I believe are links so will look into it.

When I went onto remote with S & S they had no idea what was wrong , but am
going to contact them again, they should know their own product and I will
not give up till it's sorted, but right now I need space as it might get the
heave ho as far as it can go.

Ha ha 

Hazel

----- Original Message ----- 

From: Amro Bilal <mailto:info@xxxxxxxxxxxxx>  

To: access-uk@xxxxxxxxxxxxx 

Sent: Wednesday, March 28, 2012 10:18 PM

Subject: [access-uk] Re: blame where due

 

Hi Hazel, most probably S&S has checked this with you but... Do you get the
clicking sound when reading line by line or when reading all? Could it be
that you've activated one of the new say all reading schemes? One of the say
all schemes behaves exactly like you describe when using the read all
command.

 

Hope I'm not telling you something you've already tried with S&S.

 

Amro

 


  _____  


From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Hazel & Kim Darvell
Sent: Wednesday, March 28, 2012 1:35 PM
To: access u k
Subject: [access-uk] blame where due


Hello to all 
I think I need to get this off my chest so anyone not wanting to hear a good
moan then please feel free to turn a deaf ear to the following.

 

I am a firm believer of putting blame where it's needed so here goes.

 

We have been running Jaws 11 on our desktop for a number of years with no
trouble so when I decided to get myself a laptop early last year  I too used
Jaws 11 and could do all the usual things.

 

A few weeks ago I installed on the laptop Jaws 13, unlucky for some and that
was me.

 

All has been installed correctly but can I use it ? not on your life.

 

I can no longer shop online or do anything on web pages.

 

Instead of saying the word link I get this annoying click, and it won't say
what the link is.

 

I then had the bright idea to contact Sight & Sound and spent one and a half
hours with them on remote support, this was a call that was charged for as
it was over the 59 mins .

 

What a waste of time and money, all they did was change the sound that each
link made, now it sounds like there is a great big bee stuck in the
speakers.

 

The Issue on Jaws reading too much info could not be resolved and their
parting advice was to report to Sainsburys that they had a problem with
their website.

 

This I suggested to Sainsburys.

 

That evening I had a gut feeling about all this.

 

I went onto the desktop and tried all our usual sites with the following
screenreaders.

 

Jaws 11 

 

System Access.

 

Dolphin Guide 

 

N V D 
All these worked a treat.

 

The next day I contacted Sainsburys  . to tell them there was no problem
with their website .

 

Many software companies we deal with for accessible technology  are too
quick in blaming other people for the problems which they themselves are
responsible for
I have been told all the settings with Jaws are all correct.

 

In future we will get a demo of any new version before spending out shed
loads of money. 
I feel better for that but it doesn't help with my present situation.

 

Take care 
Hazel 

 

 


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