Hi Several thoughts come to mind from reading this post. Firstly, in many cases, the terms screen reading software etc are likely to be outside of the support desk training. I'd suggest that questions about whether the WC3 accessibility initiative guidelines have been applied when the user is asked to navigate an area of a provider's web site, should be asked. Many sites have a page about accessibility. Still relevant to web sites and provided software is to ask about what are the user ability features that would be applied within any heuristic evaluation. i.e. What are the means of navigation how much consistency is there etc. It's not only screen reader users that benefit from this practice that has developed from years of research. See: http://www.useit.com/papers/heuristic/ Of course the purchaser has the ability to visit many of the provider's sites and get a feel for the site. Because what is explanatory for one person could be too verbose or complex for another. There are a number of features an individual can look for too. Such as the Any Browser, logo and the WWW valid xhtml icons. But these are only guides because sites can display them then change the site without rechecking the validity. It still comes down to personal choice. But while support is very important in the beginning, isn't the performance and reliability of the service just as important? But with many things, the most effective selling method is that of word of mouth. So to ask other users, is the most psychologically persuasive argument. Didn't Dolphin set up an ISP? I'm not sure what the situation is with that now-a-days. Gena -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of alex.thynne@xxxxxxxxxxxx Sent: 04 January 2008 21:14 To: bcab@xxxxxxxxxxxxx; access-uk@xxxxxxxxxxxxx; jaws-uk@xxxxxxxxxxxxx Subject: [access-uk] accessible internet service providers Hi all I'm in a discussion on skype with a couple of my friends, and we were talking about the lack of knowledge of people in help desks, concerning how to help someone using a screenreader perform tasks on a part of a provider's broadband site. They are frustrated because of the lack of accessibility in choosing or managing their various broadband features. I wonder therefore, why can't some of the technology companies providing access equipment, or possibly RNIB and any others who would be interested, in setting up a truly accessible broadband provider. I imagine that this would probably involve using someone's network, to do this, and any profits could be ploughed back into accessible technology products or services. I wonder whether anyone has ever thought about this, is it feasible? Alex skype name: grytpype2006 windows live messenger name: alex.thynne@xxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ NOD32 2766 (20080104) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq