[access-uk] Re: Strange problem, please help!!

is your handset locked to vodafone?
Brian

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From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
Sent: Thursday, January 06, 2011 12:37 PM
To: <access-uk@xxxxxxxxxxxxx>; <talks-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Strange problem, please help!!

Please bear with me all while I explain my problem, and apologies for
cross-posting to the two lists in the hope some of you may be able to come
up with suggestions.

Until recently, I have been on a SIM only contract with Vodafone, and have
never encountered any difficulties with their service. But since moving to
Northern Ireland, my signal hasn't been brilliant, and most people here
recommend O2 as their preferred network for that very reason.

On 23 December, therefore, I chose an O2 Simplicity tariff.  This is a
12-month SIM only contract which gives me 600 minutes, unlimited texts, and free O2 to O2 calls, all for £15 per month. This is better than my Vodafone
deal.  With this in mind, therefore, O2 said they would send out the SIM
card, that I should put it in my phone, and be up and running within 24
hours.  I also wanted to take my Vodafone number with me, so ordered a PAC
code from them, and gave this to O2.  All sorted!

Well, due to the weather, the holiday and disrupted postal services, I never received the SIM card. My code was ported across to O2 on 4 January, and I
needed an O2 3G pay monthly card to use the phone.  So a friend of mine
popped into an O2 store for me on Tuesday, got the card I required, brought
it back to me, where I registered the number on the back of it with O2
Customer Services.  But when the alleged 24 hours to take effect were up
yesterday, all I kept getting when I switched my phone on was "SIM card not
valid".

The same friends very kindly drove me to the same O2 store yesterday
afternoon, where they swapped the card for a new one in case it was duff.
They rang O2 Customer Services on my behalf, and registered the SIM they had
given me with my account.

I have today put the card into my phone, switched it on, and am getting the
same message: "SIM card not valid".  O2 say it can take 24 hours for it to
go live, but that it normally does so much sooner than that.  I have tried
the same card in Martin's phone, and the same thing happens, so it
eliminates my handset being faulty.

Right, end of story, except does anyone have any ideas what I could do to
try anything useful in the meantime?  I can't see Talks having anything to
do with this, but would its presence make a difference?  O2 suggested
setting the phone back to factory defaults, but I don't want to do so as I
will lose Talks and everything else on the phone.

Any help very much appreciated, and has anyone else had a similar problem
from which I might at least draw comfort I'm not going mad?

Many thanks, and apologies for the rant!

Kind Regards,

Jackie Cairns
J&M Work-Ability

jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk

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