[access-uk] Re: Strange problem, please help!!

  • From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 6 Jan 2011 13:20:28 -0000

Hi Mike

I had wondered this, but the phone doesn't allow you to do anything, so
can't get in there. 


Kind Regards,

Jackie Cairns
J&M Work-Ability

jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Mike Moore
Sent: 06 January 2011 13:14
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange problem, please help!!

Jackie,

Could it be something to do with the services or network options in the
menus? I had a friend who changed his simm card and could not send or
receive text messages. It turned out to be the settings in the options
mentioned.

I know no more! But maybe this may help get it resolved!

Regards,

Mike 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Cairns
Sent: 06 January 2011 13:09
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange problem, please help!!

All, our phones are unlocked and unbranded, that's the way we've always
preferred it.  It would have been my first port of call if it had been
locked, to get it unlocked.

The weird thing is that Talks tells you the SIM card is invalid, then hangs,
or goes round in a loop by switching itself off and back on again, resulting
in the same message.  The guy in the O2 store yesterday said he'd never seen
anything like that before.  He said you normally just waited until the next
day, then turned on the phone, and it worked.  This is now two SIM cards and
two days later, and I'm beginning to feel quite loopy as I can't think of
anything else to try.  The minute you tell Customer Services anything about
Talks when they suggest a factory reset, they get confused.  Nothing new
there then!!

It's a nuisance because I would like to go to O2 and benefit from a better
signal, cheaper tariff and make the most of the free O2 to O2 calls as most
people I know are on that network.  But if they can't get me up and running,
it seems peculiar as my account and monthly plan are all set up, and my
mobile number ported over.

Confuzzled!!


Kind Regards,

Jackie Cairns
J&M Work-Ability

jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Mike Moore
Sent: 06 January 2011 12:56
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Strange problem, please help!!

Jackie,

Where did you get your phone? Is it one supplied from Vodafone?

Regards,

Mike 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Cairns
Sent: 06 January 2011 12:38
To: access-uk@xxxxxxxxxxxxx; talks-uk@xxxxxxxxxxxxx
Subject: [access-uk] Strange problem, please help!!

Please bear with me all while I explain my problem, and apologies for
cross-posting to the two lists in the hope some of you may be able to come
up with suggestions.

Until recently, I have been on a SIM only contract with Vodafone, and have
never encountered any difficulties with their service.  But since moving to
Northern Ireland, my signal hasn't been brilliant, and most people here
recommend O2 as their preferred network for that very reason.

On 23 December, therefore, I chose an O2 Simplicity tariff.  This is a
12-month SIM only contract which gives me 600 minutes, unlimited texts, and
free O2 to O2 calls, all for £15 per month.  This is better than my Vodafone
deal.  With this in mind, therefore, O2 said they would send out the SIM
card, that I should put it in my phone, and be up and running within 24
hours.  I also wanted to take my Vodafone number with me, so ordered a PAC
code from them, and gave this to O2.  All sorted!

Well, due to the weather, the holiday and disrupted postal services, I never
received the SIM card.  My code was ported across to O2 on 4 January, and I
needed an O2 3G pay monthly card to use the phone.  So a friend of mine
popped into an O2 store for me on Tuesday, got the card I required, brought
it back to me, where I registered the number on the back of it with O2
Customer Services.  But when the alleged 24 hours to take effect were up
yesterday, all I kept getting when I switched my phone on was "SIM card not
valid".

The same friends very kindly drove me to the same O2 store yesterday
afternoon, where they swapped the card for a new one in case it was duff.
They rang O2 Customer Services on my behalf, and registered the SIM they had
given me with my account.

I have today put the card into my phone, switched it on, and am getting the
same message: "SIM card not valid".  O2 say it can take 24 hours for it to
go live, but that it normally does so much sooner than that.  I have tried
the same card in Martin's phone, and the same thing happens, so it
eliminates my handset being faulty.

Right, end of story, except does anyone have any ideas what I could do to
try anything useful in the meantime?  I can't see Talks having anything to
do with this, but would its presence make a difference?  O2 suggested
setting the phone back to factory defaults, but I don't want to do so as I
will lose Talks and everything else on the phone.

Any help very much appreciated, and has anyone else had a similar problem
from which I might at least draw comfort I'm not going mad?

Many thanks, and apologies for the rant!

Kind Regards,

Jackie Cairns
J&M Work-Ability

jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk

** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq

** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq

No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.872 / Virus Database: 271.1.1/3359 - Release Date: 01/05/11
19:34:00

** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq

** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq

No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.872 / Virus Database: 271.1.1/3359 - Release Date: 01/05/11
19:34:00

** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq

Other related posts:

  1. Home
  2. access-uk
  3. Archive
  4. 01-2011