[access-uk] Re: Strange problem, please help!!

  • From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 6 Jan 2011 14:13:02 -0000

Hi Jackie,

I switched to O2 recently, with no problems and I too use TALKS.

I bought the SIM from the shop for £10 with the unlimited option, so the phone 
at least worked, then acquired the PAC code, passed this on to O2, and a week 
later, my old phone number transferred over.

I then added the Calls 50 bolt on for £7.99 a month, and when my 50 minutes are 
up, it reverts back to the unlimited tariff until the bolt on renewal date.

HTH

Cheers

Regards

Dave Ankers

Please bear with me all while I explain my problem, and apologies for 
cross-posting to the two lists in the hope some of you may be able to come up 
with suggestions.

Until recently, I have been on a SIM only contract with Vodafone, and have 
never encountered any difficulties with their service.  But since moving to 
Northern Ireland, my signal hasn't been brilliant, and most people here 
recommend O2 as their preferred network for that very reason.

On 23 December, therefore, I chose an O2 Simplicity tariff.  This is a 12-month 
SIM only contract which gives me 600 minutes, unlimited texts, and free O2 to 
O2 calls, all for £15 per month.  This is better than my Vodafone deal.  With 
this in mind, therefore, O2 said they would send out the SIM card, that I 
should put it in my phone, and be up and running within 24 hours.  I also 
wanted to take my Vodafone number with me, so ordered a PAC code from them, and 
gave this to O2.  All sorted!

Well, due to the weather, the holiday and disrupted postal services, I never 
received the SIM card.  My code was ported across to O2 on 4 January, and I 
needed an O2 3G pay monthly card to use the phone.  So a friend of mine popped 
into an O2 store for me on Tuesday, got the card I required, brought it back to 
me, where I registered the number on the back of it with O2 Customer Services.  
But when the alleged 24 hours to take effect were up yesterday, all I kept 
getting when I switched my phone on was "SIM card not valid".

The same friends very kindly drove me to the same O2 store yesterday afternoon, 
where they swapped the card for a new one in case it was duff.
They rang O2 Customer Services on my behalf, and registered the SIM they had 
given me with my account.

I have today put the card into my phone, switched it on, and am getting the 
same message: "SIM card not valid".  O2 say it can take 24 hours for it to go 
live, but that it normally does so much sooner than that.  I have tried the 
same card in Martin's phone, and the same thing happens, so it eliminates my 
handset being faulty.

Right, end of story, except does anyone have any ideas what I could do to try 
anything useful in the meantime?  I can't see Talks having anything to do with 
this, but would its presence make a difference?  O2 suggested setting the phone 
back to factory defaults, but I don't want to do so as I will lose Talks and 
everything else on the phone.

Any help very much appreciated, and has anyone else had a similar problem from 
which I might at least draw comfort I'm not going mad?

Many thanks, and apologies for the rant!

Kind Regards,

Jackie Cairns
J&M Work-Ability

jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk

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