[access-uk] Re: Re; error report

Thanks Wally - PowerDVD does quite regularly cause a problem, but I don't
know how to solve it, other than rebooting!

Andy
----- Original Message ----- 
From: <Wally.Harding@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, May 28, 2004 8:58 AM
Subject: [access-uk] Re: Re; error report


Andy

I wouldn't say you should just accept it as one of those things. If the same
application is forcing your system to reboot regularly then you may well
have a problem somewhere. What I would ignore is the send report to
Microsoft button, instead click the don't send button and save yourself the
time and bandwidth.

This feature cant be turned off in windows XP but personally I leave mine
active so that I have an indication of when things are not going smoothly
within my system.

Wally Harding
RNIB Hi-tech support


-----Original Message-----
From: Andy Collins [mailto:Andy@xxxxxxxxxxxxxxxxxxx]
Sent: 27 May 2004 10:53
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Re; error report


Hi Wally -

So, think I'll just accept it as one of those things then, when it happens -
when it does happen, my machine usually reboots first, and then I get asked
to send the error report!

Andy
----- Original Message ----- 
From: <Wally.Harding@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, May 27, 2004 8:44 AM
Subject: [access-uk] Re: Re; error report


Andy

Many professionals consider the error reporting in windows XP to be a
complete waste of time and resources as it tells you nothing about nothing.

a report like those you supplied could be generated if a program crashes for
whatever reason and may not necessarily mean there's a real problem.

when I tried sending the reports to Microsoft, all I got back was what
seemed to be  a standard reply telling me that a device driver had caused
the problem but no further information was available.

My thought was, if they could tell me it was a device driver that caused the
problem, how come they couldn't tell me which device driver it was. It
seemed like a fob off.

Wally Harding
RNIB Hi-tech support


-----Original Message-----
From: Andy Collins [mailto:Andy@xxxxxxxxxxxxxxxxxxx]
Sent: 26 May 2004 20:26
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Re; error report


Hi Justin -

Thanks for the suggestion, found the following 2 entries [amongst others], I
regularly have trouble with PowerDVD, but don't know how to sort it, and the
one about JFW is interesting, and I'd be interested to see what others say,
so here are 2 of the log entries: [by the way, there was nothing in there
about drivers as commented upon in the error report]


18 April 2004

Applicatio n Error

Faulting application powerdvd.exe, version 4.0.0.1813, faulting module
appbarcom.dll, version 1.0.0.1, fault address 0x0000bb8b.

08 May 2004

Applicatio n Error

Faulting application jfw.exe, version 5.0.621.0, faulting module jfw.exe,
version 5.0.621.0, fault address 0x001244d0.

Andy
----- Original Message ----- 
From: "Justin R" <mypc128@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
        Sent: Wednesday, May 26, 2004 7:38 PM
Subject: [access-uk] Re; error report


Hi Andy,
have you and Debbie looked in the error log report?  is that any good in
understanding what's going on.  its in the start menu under "help and
Support"  then can tab down to the link (if you the layout isn't set in
classic view) "use tools to view you computer's information and diagnose
problems".
in that... you then have a list on the left, in that list, go to Advanced
systems information.  then, after that, go into the right pain view and
select the link "view error log".  not very easy to understand the logs but
look for the date that your crash happened, get jaws etc. to read the log.

maybe copy and past it here. it might help.

Just a thought.

all hte best,

Justin


Hi Debbie -

Just to say, you're not on your own in this, It quite regularly happens for
me too, and I've now stopped sending the error reports, but like you, have
no idea which driver could be causing the problem, and I have checked for
updates for drivers from the MS website.

Sorry I can't help!

Andy
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