Interesting thoughts Graham. Yes, probably Window-Eyes could do with a more solid Uk based support service, particularly in regard to training. It may have been you , or at least someone else here though, who commented that maybe it was time the sale of access software was separated from long-term support. I think I rather agree with that notion because at least then the software can be sold at a more realistic price, closer to the US dollar equivalent, rather than, to me, the rather grotesque pricing policies we have now, dictated in large measure by the institutional customer base that is the lion's share of the market. One thing to bear in mind when trying to look at the total picture is the effort GW Micro have put into making payment for Window-Eyes more bearable via their instalment plan. I would add too that their support is second to none, IMHO. I wouldn't try to argue for a moment that there's no place for scripts, and giving Window-Eyes users a more powerful configuration and automation facility, however that might be achieved, would certainly give competitors a bad headache! Cheers, From Ray I can be contacted off-list at: mailto:ray-48@xxxxxxxx -----Original Message----- Of Graham Page Hi Ray. On this subject, the other thing I think GW could learn from freedom scientific is connected to sales models. JAWS is distributed by Sight and Sound in the UK and can be sold by others for the same price as part of a bigger system. This is broadly my understanding and I am of course more than happy to be corrected if this is not the case. Companies like Blazie for example specialise in script writing for the work place. Window-eyes is sold by lots of vendors without having a main UK distributor. This means a lot of one man bands and smallish companies sell Window-eyes but I know of no one working full time as a Window-eyes technician or support person in any company. I'm not trying to argue that JAWS is perfect, no way, but if Window-eyes wants to be a serious challenger to JAWS, and probably supernova as well for that matter, GW needs to change the model used to sell Window-Eyes so that a company can guaranttee or realistically hope to get enough sales to make it economically viable to employ full-time support staff. It is not always feasible or even possible for everyone to ring the US and rely on people there for technical support, not if Window-eyes starts to get anywhere near as popular as JAWS currently is. If scripting capability arrives in window-eyes in the near future, it will only become more popular I believe. Regards Graham Graham Page Home Phone: 0207 265 9493 Mobile: 07753 607980 Fax: 0870 706 2773 Email: gpage@xxxxxxxxxxxxxx MSN: gabriel_mcbird@xxxxxxxxxxx Skype: gabriel_mcbird ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq