Hi, I'll give it a guess, sounds as if the BT cables around your
area, can't handle hier speeds. I ran a speed test app through
my
Vergin, where they say I get 100 megs, and indeed, I got 105 megs
once. Unfortunately, this is where not existing tech support of
BT becomes an issue. Have you tried searching google, find BT's
post code checker, putting in BT's post code, and find out what
BT's web checker says about your area?
Sent from a BrailleNote
----- Original Message -----
From: "Chrissie Cochrane" <chrissie@xxxxxxxxxxxxxxxxxxx
To: <access-uk@xxxxxxxxxxxxx
Date sent: Tue, 20 Sep 2016 15:49:39 +0100
Subject: [access-uk] Re: Broadband Speed
while we're talking broadband speed, can anyone give me some
advice on what
to do next concerning broadband speeds.
I am with BT and have BT infinity 2 which gives me download
speeds up to 80
mbps and I should get an upload speed of up to, though I'll never
get it,
20mbps. Believe it or not, using the BT speedtest I get a
download speed of
61 mbps which is certainly acceptable, however my upload speed is
0.99 mbps
which certainly isn't acceptable. I have been in touch with BT
and believe
it or not I was told, by their broadband technical team that they
do not
guarantee an upload speed and consequently don't appear to want
to do
anything about it. This has gone on for the last 2 weeks going
backwards and
forwards with them and they don't seem inclined to send out an
engineer.
I've done the usual stuff like powering off the hubg and the
router and
powering back on, plus re-setting the hub with no increase in
upload speed.
anyone know how I can take this further please.
thanks for any assistance.
Chrissie
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Peter Beasley
Sent: 20 September 2016 14:48
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Broadband Speed
From: roger south (Redacted sender "roger.south" for DMARC)
<mailto:dmarc-noreply@xxxxxxxxxxxxx
Sent: Tuesday, September 20, 2016 11:20 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Broadband Speed
Can someone point me to a simple program to check my broadband
speed please.
The ones I've found are far too complicated for me I'm afraid.
Many thanks Roger
________________________________
Avast logo <https://www.avast.com/antivirus> This email has
been checked
for viruses by Avast antivirus software.
www.avast.com <https://www.avast.com/antivirus
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
