Hi there: this is on behalf of a friend. She is using windows 7. I am using Win 7 64 bit, JAWS 12 and the latest version of Win amp. suddenly my Win amp is a lot quieter, and I can't get the volume back up to what I had it before. And You Will know the truth, and the truth will set you free. - John 8:32 a problem becomes a problem if you make it a problem