[wdmaudiodev] Re: Device icon bug (was RE: Re: Device icons again...)

  • From: Matthew van Eerde <Matthew.van.Eerde@xxxxxxxxxxxxx>
  • To: Robert Bielik <robert.bielik@xxxxxxxx>, "wdmaudiodev@xxxxxxxxxxxxx" <wdmaudiodev@xxxxxxxxxxxxx>
  • Date: Thu, 14 Aug 2014 12:52:43 +0000

Good question.

1. The support cost is waived if the issue is found to be on Microsoft's side.

2. Every large commercial software product ships with bugs.

3. Microsoft gives priority to bugs which impact actual customers (e.g., you.)

4. It is more expensive to fix a bug in an already-shipped version of Windows 
than the version under development.

These are some of the reasons why, if a Windows bug is important to your 
business, I ask that you open a support case.
From: Robert Bielik<mailto:robert.bielik@xxxxxxxx>
Sent: ‎8/‎14/‎2014 1:55 AM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Cc: Matthew van Eerde<mailto:Matthew.van.Eerde@xxxxxxxxxxxxx>
Subject: Re: Device icon bug (was RE: [wdmaudiodev] Re: Device icons again...)

Hi Matthew,

Matthew van Eerde skrev 2014-04-08 14:50:
> http://support.microsoft.com is the entry point for starting a support case.
> Yes, I believe this bug is in all versions from Windows 7 on (including 
> Windows 8, Windows 8.1, and the imminent Windows 8.1 update.)
> Hmm... OK, after looking at code I think I found where we broke this. Looks 
> like this was a regression introduced in Windows 7 (Vista worked.)
> AudioEndpointBuilder is overriding the PKEY_DeviceClass_IconPath with a 
> default value calculated from the KSNODETYPE. Alas, changing the KSNODETYPE 
> won't help.
> Windows Blue Bugs 629431, if you want to file a support case to try to get a 
> hotfix.

I never got to filing a support case for this, but I find it odd that since 
being a verified bug in Windows 7 and onwards... why should I file a
support case for it (it seems that there is a cost involved) ?

Is it just to heighten the priority for the bug in your issue tracking ? :)


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