Hi, It seems that email support requests are no longer a possibility, probably due to spamming. In order to raise an on-line support ticket you have to have registered your FaderPort with its serial number and your contact details then you can use the new ticket link at: http://support.presonus.com/home Obviously, I cant do this for you, but heres the text of what Id like you to submit so that we can try and get this going: Im a visually-impaired musician and I'm working with an accessibility developer, Tim Burgess (tim@xxxxxxxxxxxxx), who is trying to improve access to music technology for visually-impaired people. I'm currently beta testing an application that allows control surfaces to talk it offers out-of-the-box support for Mackie Control, Logic Control, HUI and Frontier Designs Tranzport protocols. It also allows a user to define any other protocol by providing details of the MIDI messages used by any controller device. Im using Sonar, so need to set up my FaderPort using its native protocol, but dont have the MIDI implementation specification can you help, please? If this information is not normally released to the public, could you please consider contacting Tim who is prepared to sign any NDA agreements to protect your intellectual property the SurfaceReader application allows the encryption of the MIDI implementation data for protocols where the manufacturer has indicated that their implementation is not to be made public. Please let me know if you require any further information regarding this request. Best wishes. Tim Burgess From: visurfacereader-bounce@xxxxxxxxxxxxx [mailto:visurfacereader-bounce@xxxxxxxxxxxxx] On Behalf Of Joel Daze Sent: 28 May 2014 17:05 To: visurfacereader@xxxxxxxxxxxxx Subject: [visurfacereader] Re: Faderport protocol Hello Tim I am attaching the PDF document. Not sure if the server will accept the doc. JD Description: Logo comprises house with A frame roof, with piano keyboard driveway and music notes coming out of chimney, phone number is 613-799-2953, email is thelittlehousestudio@gmail Freelance Musician & Itinerate Coach for the Visually Impaired and Blind 87 Morton Dr. Kanata, ON Canada K2L 1X2 From: visurfacereader-bounce@xxxxxxxxxxxxx [mailto:visurfacereader-bounce@xxxxxxxxxxxxx] On Behalf Of Tim Burgess Sent: Wednesday, May 28, 2014 6:31 AM To: visurfacereader@xxxxxxxxxxxxx Subject: [visurfacereader] Re: Faderport protocol Hi, Can you please pass along any links to documentation, or actual documentation files, please? I havent come across this unit, so cant advise without more information. Having said that, improving the extensibility of SurfaceReader is one of the things Im currently working on in order to support the FW1884 and Digi003, so this is a timely request. Best wishes. Tim Burgess From: visurfacereader-bounce@xxxxxxxxxxxxx [mailto:visurfacereader-bounce@xxxxxxxxxxxxx] On Behalf Of Joel Daze Sent: 26 May 2014 16:53 To: visurfacereader@xxxxxxxxxxxxx Subject: [visurfacereader] Faderport protocol Hi Tim The protocol is Native for Sonar. Ive got the control surface working under Sonar. Although, it took some searching on the forums. Im not very happy with the kind of support Presonus provides in its documentation. At least, I was able to find a work around. The Fader Port retails around $ 169.00 cad so it might be an inexpensive option for persons looking for a portable control surface. It has 1 channel strip with a motorized fader. So far, I like what Im seeing. The rewind and loop buttons are a bit quirky though so Ill have to find a work around. Anyways if you have a means of coaching me on how to make the surface accessible under Surface Reader that would be most excellent. Thanks in advance Joël Description: Logo comprises house with A frame roof, with piano keyboard driveway and music notes coming out of chimney, phone number is 613-799-2953, email is thelittlehousestudio@gmail Freelance Musician & Itinerate Coach for the Visually Impaired and Blind 87 Morton Dr. Kanata, ON Canada K2L 1X2