On Wed, 23 Nov 2016 07:20:32 -0500, Steve Matzura <sm@xxxxxxxxxxxxxx>
wrote:
Thank you for your reply. I used the link in your message to go to the
correct Web page and successfully registered my upgrade copy of
Samplitude Pro X3 Suite. However, after completing the installation of
the software, and I *definitely* chose the correct button on the first
screen, the serial number which is printed on the label of the DVD
sleeve, which is the same one I registered at
http://www.magix-audio.com/us/support, is not accepted by the
software. I have tried the following:
1. Open Samplitude Pro X3 Suite from the Desktop icon.
2. The registration screen says to not use the serial number for
upgrades, but there is a button labeled "Activate upgrade", so I
verified the email address to be used for activation is correct, then
I clicked this button.
3. The next screen has two controls--"Continue upgrade activation" and
"Cancel". If I click the "Continue with upgrade activation" button,
the dialog and program close and I go back to the Windows Desktop.
I have tried the above procedure with and without pasting my serial
number with and without the dash ("-") character, neither one works.
What next?
On Wed, 23 Nov 2016 10:30:56 +0100, you wrote:
Dear Mr. Matzura,--
Thanks for your email
I´m from the sales team , so the support team is the right contact usually.
But I have checked the serial number here and it is a non used upgrade
serial
to Samplitude Pro X3 Sutie which should work. Problem could be that you
clicked "full version" instead of "upgrade" when you install. Or you have
installed
the Pro X3 instead of the Pro X3 Sutie by mistake may be ? One more reason
could be the wrong login. Your login should be made here:
http://www.magix-audio.com/us/support/
If you still can not use it please get back to the support team. Therefore
you can also use proservice@xxxxxxxxx
Best regards
MAGIX Software GmbH
Jörg Schedlinski
Borsigstr. 24
32312 Lübbecke
GERMANY
Tel.: +49 (0) 5741-3455-25
Fax: +49 (0) 5741-310 768
Email: jschedlinski@xxxxxxxxx
Web: www.samplitude.com
Geschäftsführer | Managing Director: Klaus Schmidt
Amtsgericht | Commercial Register: Berlin Charlottenburg, HRB 127205
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-----Ursprüngliche Nachricht-----
Von: Steve Matzura [mailto:sm@xxxxxxxxxxxxxx] ;
Gesendet: Dienstag, 22. November 2016 17:14
An: jschedlinski@xxxxxxxxx; samplitude@xxxxxxxxx
Betreff: Problem with X3 Suite Upgrade Serial Number
Dear Mr. Schedlinski:
I was given your email address by Mr. Can Kirca, who said you were very
helpful in assisting him to solve a problem which appears to be very similar
to mine. Here is my situation.
I purchased Samplitude Pro X3 as an upgrade on November 16. My order number
is 20161116010461586MXC. The box package came Saturday, and I have been
trying to install it ever since. I am having a problem with the serial
number on Disc #1. I opened a support ticket yesterday
[Ticket#2016112117010967]. Someone at the office where the telephone number
is in the U.S. sent me an email saying I should remove the license key in
the Windows Registry for Sony Creative Software Sound Forge 11. I did that,
but I still cannot use the serial number. I made a second call to the U.S.
technical support telephone number and was told I have to register the
serial number on the Magix Website before I can register the product on my
computer. I logged into my account, sm@xxxxxxxxxxxxxx, and tried to do this,
but the Website says the serial number I am using is not a valid serial
number. That serial number is:
P2-28608-29319-97887-70145-14782-00123
I hope you can help resolve this problem.
Thank you very much.
