Hey all I'm cracking up. I bought cloud mark yesterday, I don't know if this has anything to do with my problem. I was reading a word document and a warning message flashed up something about word 2000 I escaped quickly as I wasn't sure what it meant, I then went to open outlook express and it said that my memory was full I tried to escape out of this but it wouldn't let me and the computer froze so I did what we shouldn't do I pushed the button and turned it off, when I put it back on everything seemed normal accept all my emails are gone and I received another non Spam email and it went into the Spam folder. I'm cracking up as I had some important emails in my out box, my questions are 1. is my emails lost forever. 2. is it cloud mark, I didn't download any updates unless it was just put onto my computer. thanks Jackie