Yes this is something you can change within Outlook express if you go to the file menu. I am not good at explaining but this has to do with grouping all similar e-mails with the same topic. There is a danger that if you are in this mode, you could very well delete e-mails which you do not wish to so be careful. Go to View with Outlook express open, if it is Outlook Express that you are using, and change if you wish. Eleanor ----- Original Message ----- From: joe bourke To: vip_students@xxxxxxxxxxxxx Sent: Monday, December 21, 2009 6:39 PM Subject: [vip_students] collapse hi folks when i am arrowing down through my emails jaws keeps saying collapse.can anybody help me here joe bourke