So if you print to it from the Citrix server as a normal network printer, all is okay? Have you got any Citrix policies configured that may be routing the print job directly to network print server, or is definitely printing via the ICA channel? What version of ICA Client are the users using? Cheers, Jeremy. -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of alan tropper Sent: Wednesday, November 18, 2009 8:34 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Weird Printing Issue Hi Pat, Nothing in the logs Im afraid. -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Pat Coughlin Sent: Tuesday, 17 November 2009 7:51 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Weird Printing Issue Anything showing in the logs on the printer? On 11/17/09, alan tropper <alan.tropper@xxxxxxxxxxxxx> wrote: > Hi Jeremy, > > > > I have installed the native driver and ran stress test first and didn't see > any issues, the strange thing is that the printer is mapping using the > native driver but all results are the same where the job spools but no end > results other then an annoying bleep!! > > > > Is it worth still trying your tool you suggest? > > > > Thanks > > > > Al > > > > ________________________________ > > From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf > Of Jeremy Saunders > Sent: Tuesday, 17 November 2009 4:09 PM > To: thin@xxxxxxxxxxxxx > Subject: [THIN] Re: Weird Printing Issue > > > > Hi Alan, > > > > You can try "playing" around with the UPD Tuner from here: > http://www.citrixtools.net/en/Downloads.aspx, but not everything works with > the UPD. And if it won't work with the basic HP drivers then I'd suggest it > requires more than just the basic escape sequence. It may end up been easier > to install the actual Xerox DocuCentre driver onto the XenApp servers > themselves. Not sure about this model, but this range of Xerox printers have > reliable drivers. If hesitant, you can also use the StressPrinters utility > to test it out. > > > > Cheers, > > Jeremy. > > > > From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf > Of alan tropper > Sent: Tuesday, November 17, 2009 3:18 PM > To: thin@xxxxxxxxxxxxx > Subject: [THIN] Weird Printing Issue > > > > Hi All, > > > > I have one remote site that is having a printer issue with a recent purchase > of a printer model: Xerox FX DocuCentre-III 3007, normal windows printing > works fine. > > > > The problem is a little odd as usually when I get print driver issues the > printer would not show up on the printers list for a user, however in this > case the printer maps with the Citrix universal driver and the job spools > but never actually prints. I have also tried the native driver (PCL 6) and > the same issue occurs for all users. > > > > The users advise that the printer bleeps when the job is spooled but no > messages come up on display, I have tried to map the printer against about > 10 random drivers including all the safe HP ones with the same results. > > > > Current setup is XenApp 4.5 R05 Win2003, any ideas of where to go next would > be great as the users are not happy with their new printer!! > > > > Thanks > > > > Alan > > > > ________________________________ > > Confidentiality and Privilege Notice > This document is intended solely for the named addressee. The information > contained in the pages is confidential and contains legally privileged > information. If you are not the addressee indicated in this message (or > responsible for delivery of the message to such person), you may not copy or > deliver this message to anyone, and you should destroy this message and > kindly notify the sender by reply email. 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