Environment: 2 Citrix servers in farm, about 15 users connecting using roaming profiles. Outlook 2000 configured in IMO mode. Problem: Microsoft's "Symantec winfax starter edition". When a user logs into Citrix1, they open Outlook 2000 and get the winfax starter edition setup wizard asking for their name/phone/etc... We aren't going to use this, so I have the users cancel this and get into outlook. They then get the endless error loop described below. The winfax add-in is disabled in outlook. If the user who was just in Citrix1 and canceled out of the winfax setup logs out and logs back in (and happens to hit citrix1 again), they will not have any problems. They will NOT be prompted to setup the winfax info and will NOT get the error loop. If they log out and log back in, and hit the Citrix2 server, they will again be prompted when opening outlook to setup winfax again. When they cancel, they get these errors: Title: "Symantec Fax Starter Edition Port Starter" Error: "Error return code from CreateNamedPipe = 231" When you press OK here, this error pops up in its place: Title: "The Fax Receiver failed to start" There is no text in the error box, just an OK button. When you press the OK button, you get the namedpipe error again, and they cycle in an endless loop until you log off. If you log back in and hit Citrix1 again, they will again be prompted to setup winfax and get the error loop again. I have read that the WinFax add-in is not compatible with Terminal Services, which is fine with me because I don't want it. But, what is the best way to get rid of it in a Terminal Services environment? I read the MS KB Article 195600 about how to remove it and reinstall it, but I'm wondering if this is compatible with Term Serv machines? There are some steps that don't seem possible (like deleting subkeys from hkey current user, and deleting the "Symantec" account from outlook). Anyone who has had to deal with this before have any tips? TIA! Tasita Ebacher 702 Communications Data Systems Engineer CCNA ******************************************************** This Week's Sponsor - RTO Software / TScale What's keeping you from getting more from your terminal servers? Did you know, in most cases, CPU Utilization IS NOT the single biggest constraint to scaling up?! Get this free white paper to understand the real constraints & how to overcome them. SAVE MONEY by scaling-up rather than buying more servers. http://www.rtosoft.com/Enter.asp?ID=147 ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm