[THIN] Re: Slowdowns in word 2003 on Thin Clients
- From: "Nick Smith" <nick@xxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 20 Sep 2005 11:50:45 +0100
Can I add checking firmware levels in the Thin Clients? Check what
version of the ICA client is being used.
Well, I know nothing about Citrix, but that would be my first
port-of-call if it was RDP, as it doesn't seem likely to be the server
end as you describe it, other than perhaps printer issues.
Nick
-----Original Message-----
From: Joe Grainger [mailto:JAG@xxxxxxxxxxxxxxxx]
Sent: 20 September 2005 11:40
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Slowdowns in word 2003 on Thin Clients
Hi,
I am far from an expert, but having been through some pain with office
2003, I have found lots of different areas that can cause slow downs.
Firstly, in order to minimise how long it takes you to resolve the
issue, it might help to get some specifics,
e.g.
a) What is the exact task a user is trying to complete that is taking a
long time?
b) What is the normal "expected" time it takes to complete the specific
task
Then from testing,
c) What is the longest time it takes to complete the specific task?
d) How many times did you run tests of the task?
You would then have enough data to be able to calculate a starting
point, in the average time that it takes to complete the task. In my
experience, this is always useful data when conversing with users, to
ensure that users have historically realistic expectations as to "how
long" it takes to complete tasks.
Some of the areas that I have found to cause "slow downs" include:
1) Speedscreen latency not enabled.
2) Spelling & grammar checking enabled.
3) Incorrect default user profile configuration, e.g. an old group
policy pointing to a old computername.
4) Office 2003 installed with speech and handwriting recognition.
5) Incorrect printer driver installation / configuration / user
environment setup, drive mappings etc
6) Citrix servers not tuned correctly (page file / registry / defrag
schedule)
7) Citrix server - 2 - network - 2 - File server & back, read/write
transaction times
Hope this helps
Joe
>>> it@xxxxxxxxxxxx 20/09/2005 11:07:07 >>>
I'm using MS Word 2003 in a Citrix MPS 4 environment. We get a lot of
lagging and slow-downs in Word when using Thin Clients * we use a
variety of Chip PC and Compaq T20 terminals. When using fat clients *
everything is fine. We migrated from Office 2002 / Citrix Metaframe XP
which had none of these problems. Any clues?
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