To All: I had to do a reinstall of Office XP on one of our Metaframe XP boxes. After doing the install per MS KB828955 (how to install Office 2003 on a Computer that is running Windows Terminal Server) and MS Paper "Deploying Office XP on Windows Terminal Services", I only have a problem with Outlook. People can now open Outlook and see everything there, but when they try to open up an e-mail message in their in-box, they get an error message stating: "can't open this item." Any ideas? Sincerely, Keith E. Duckworth <https://www.avis.com/AvisWeb/reservation/ReservationsInitializer?AWD_NUMBER =K563500&LINK_ID=175&AD_ID=upromise2584299974>