[THIN] KB: CTX106219 - How to Get Virtual Memory and Handle Information Using Process Explorer
- From: "Jim Kenzig Kenzig.com" <jkenzig@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Fri, 20 May 2005 05:19:59 -0700 (PDT)
CTX106219 - How to Get Virtual Memory and Handle Information Using Process
Explorer
This document was published at:
http://support.citrix.com/kb/entry.jspa?externalID=CTX106219
Document ID: CTX106219, Created on: May 19, 2005, Updated: May 19, 2005
Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame
XP 1.0 for Microsoft Windows 2003, Citrix Presentation Server 4.0 for Microsoft
Windows 2000, Citrix Presentation Server 4.0 for Microsoft Windows 2003, Citrix
MetaFrame Presentation Server 3.0 for Microsoft Windows 2000, Citrix MetaFrame
Presentation Server 3.0 for Microsoft Windows 2003
Summary
There are times when Citrix Technical Support needs to ask a customer for
virtual memory details and process handle information when one of the processes
experiences a memory leak (unusual large size). There is a way to capture all
the information at once by using Process Explorer from www.sysinternals.com.
Procedure
1. Download Process Explorer from:
http://www.sysinternals.com/ntw2k/freeware/procexp.shtml
2. Run Process Explorer and go to View > Select Columns > Process Performance
tab and select the columns:
3. Locate the problem process from the process tree (here HelpSvc.exe is
consuming 240 MB of page file).
4. Choose File > Save As to save Process Explorer data:
5. Check the saved file to see if it contains the handle information for your
process:
Process PID Description Company Name Private Bytes Virtual Size Working Set
?
HelpSvc.exe 17636 Microsoft Help Center Service Microsoft Corporation 242,668 K
278,552 K 186,528 K
?
Process: HelpSvc.exe Pid: 17636
Type Name
Desktop \Default
Directory \BaseNamedObjects
Directory \KnownDlls
?
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