[THIN] Help! Citrix XP Not Listening on Port 1494

  • From: "Hoesly,Rob" <RHOESLY@xxxxxxxxxx>
  • To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
  • Date: Wed, 9 Oct 2002 18:46:24 -0500


Here's the scenario, I've got a (Win2k SP2 & MFXP 1.0 SP1) Citrix server
that doesn't seem to be listening on port 1494. The ICA-tcp listener is
enabled, but every time I try to connect with Citrix, I get this message:
"The Citrix Server you have selected is not accepting connections." I can
connect w/ RDP just fine, and all the other Citrix functions (CMC, QFARM,
etc.) work just fine. I have notices a lot of Perflib (1008) and Rasctrs
(2001) errors in the Application Log. I also tried to do some Citrix
troubleshooting with the Citrix Enterprise Tracer (ctxstrace501.exe), but I
could not coerce it into making a log file.

I tried the telnet tests and found that the XML service is listening just
fine, but Citrix is not. Any ideas?

Here is a snapshot I took of all the active ports on the server:

Process PID     Local IP                Local Port         Remote IP
Remote Port     State           Protocol        Path

svchost.exe     620         135
LISTEN          UDP             M:\WINNT\system32\svchost.exe
svchost.exe     620         135
LISTEN          TCP             M:\WINNT\system32\svchost.exe
System          8    137
LISTEN          UDP
System          8    138
LISTEN          UDP
System          8    139
LISTEN          TCP
System          8         445
LISTEN          UDP     
System          8         445
LISTEN          TCP     
lsass.exe       392    500
LISTEN          UDP             M:\WINNT\system32\lsass.exe
msdtc.exe       700         1028
LISTEN          TCP             M:\WINNT\System32\msdtc.exe
MSTask.exe      940         1029
LISTEN          TCP             M:\WINNT\system32\MSTask.exe
services.exe    380         1030
LISTEN          UDP             M:\WINNT\system32\services.exe
System          8    1039
LISTEN          TCP     
System          8         1043
LISTEN          TCP     
imasrv.exe      1780    1054    1433
ESTABLISHED     TCP             M:\WINNT\System32\Citrix\IMA\imasrv.exe
System          8    1058   139
System          8    1060   139
ctxxmlss.exe    1496         1080
LISTEN          TCP             M:\WINNT\System32\ctxxmlss.exe
imasrv.exe      1780         1604
LISTEN          UDP             M:\WINNT\System32\Citrix\IMA\imasrv.exe
imasrv.exe      1780         2512
LISTEN          TCP             M:\WINNT\System32\Citrix\IMA\imasrv.exe
imasrv.exe      1780         2513
LISTEN          TCP             M:\WINNT\System32\Citrix\IMA\imasrv.exe
msdtc.exe       700         3372
LISTEN          TCP             M:\WINNT\System32\msdtc.exe
termsrv.exe     500         3389
LISTEN          TCP             M:\WINNT\System32\termsrv.exe

As you can see, there is no Listener on port 1494. Has anyone seen this
before? I've spent entirely too long troubleshooting this one server, so I'm
about ready to throw in the towel & rebuild that box.

Robert L. Hoesly, CCA (XP/1.8)
Senior Analyst
Advanced Technology Group - End User Computing Services
Cerner Corporation
2800 Rockcreek Parkway 
Kansas City, MO 64117 
Phone: (816) 201-2271


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