[the-facts-machine] Problem With Certificate Revocation on AI Squared Products

From: Steve <pipeguy920@xxxxxxxxx>
To: <the-facts-machine@xxxxxxxxxxxxx>
Date: Wed, 18 Jan 2017 14:52:20 -0500

Blank> Forthcoming Startup Failures in ZoomText 10.1 and other Ai Squared
Software Products

Problem

The digital certificate used to certify newer ZoomText and Window-Eyes
software products has been compromised. As a result, our certificate will be
revoked

on or around January 26th, which will result in startup failures for the
following Ai Squared products.

Affected Ai Squared Software Products

When attempting to start the following Ai Squared software products, the
product will fail to launch and display a Windows error message: "A referral

was returned from the server"

* ZoomText Magnifier v10.1 Build numbers 10.10.8 through 10.11.6
* ZoomText Magnifier/Reader v10.1 Build numbers 10.10.8 through 10.11.6
* ZoomText Fusion v10.1 Build numbers 10.11.1 through 10.11.5
* ZoomText Keyboard v4 Build numbers 4.0.0 and 4.1.0
* Window-Eyes v9.5 Build numbers 9.5.1 and 9.5.3

When attempting to start the following Ai Squared software products, the
product may launch even though the certificate has been revoked. Anti-virus

utilities may detect the invalid certificate and block the software from
running.

* ZoomText ImageReader v1.2 Build numbers 1.2.16106
* ZoomText Voices (language packs) v1.0 Build numbers 1.0.1.4693
* Vocalizer Expressive v1.3 (for Windows Eyes) Build numbers 1.3.0.13329

Note: Inspection of the certificate will show that the certificate is
invalid.
Inspection and validation of certificates is a process performed by some

organizations.

Solution (software updates)

For each of the affected products, software updates incorporating a new
digital signature will be released and available for download prior to January

26th. We will send updated information as it becomes available. You can check
https://www.aisquared.com/certificatefix
for updated information.

Software Product Update version
ZoomText Magnifier v10.1 10.11.7
ZoomText Magnifier/Reader v10.1 10.11.7
ZoomText Fusion v10.1 10.11.7
ZoomText Keyboard v4.1 4.1.1
Window-Eyes v9.5 9.5.4
ZoomText ImageReader 1.2 1.3.0
ZoomText Voices v1.0 1.0.2
Vocalizer Expressive v1.3 (for Windows Eyes) 1.3

Warning When Disabling Security Options

Various websites provide steps for disabling Windows security options with
the
expectation that unsigned software executables will start and run. Disabling

these security options will not fix these problems for the ZoomText and Windows
Eyes products and may compromise security and protection from malware.
Ai Squared strongly recommends against disabling these security options.

Conclusion

We apologize for the inconvenience this issue has caused you, but assure you
we are doing everything possible to rectify this matter as soon as possible.

To minimize downtime, we encourage you to update your software as soon as
possible.

If you have questions or require assistance resolving this problem, contact
the Ai Squared support team at (727) 803-8600 option 2 or

mailto:support@xxxxxxxxxxxxx.

As some of you may have already noticed, we just released English Window-Eyes
9.5.4 this morning (January 18th). Other languages will soon follow.

It is very important if you are using Window-Eyes 9.5.1 or 9.5.2 or 9.5.3 that
you upgrade to 9.5.4 before the digital certificate described above is revoked.

There are 3 changes from version 9.5.3 to 9.5.4:

1) Support has been added for the HumanWare BrailleNote Touch braille
display.
2) An issue where multiple hooking errors would occur in the latest testing
builds (insider build) of Windows 10 has been fixed.
3) An updated digital certificate has been used to sign all executables. (as
per the description above)

Again, it is critical you upgrade your copy of Window-Eyes 9.5.1 or 9.5.2 or
9.5.3 to 9.5.4 immediately. Once the certificate is revoke these copies

of Window-Eyes will no longer launch leaving you without speech and/or braille.

Regards,
Doug

[the-facts-machine] Problem With Certificate Revocation on AI Squared Products

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