trotter wrote:
> So what did you reckon to aria's customer service?
I buy from them a fair amount but havent had to send anything back yet.
I've dealt with their customer services people a couple of times.
The first time
was due to missing items from an order and they took quite a bit of convincing
that they`d only sent 1 4GB USB stick instead of the 3 that I`d ordered and it
took several phone calls to get then to send the missing 2 but I got
them eventually.
The second time was for this recent RMA and again, I had to call
them to find out
why it had not been processed. It turns out that in the first
instance it could have
been my error for taking too long to fill out the online form and
the RMA was not created
so my fault there I guess.
I rang them 2 days after I`d filled out the form to be told that no
RMA had been created so
I then went through the process again and this time I got an
automated reply within 30 minutes.
I left it for a couple of days and rang them for an update only to
be told that they had no
record of the card being received. I told them that it had been sent
recorded delivery and that
the PO website said it had been delivered 3 days before but as I
didn`t have the serial number
of the delivery on me at the time that I would ring back when I had
it to hand. About 2 hours
later I received an email to say that they were now processing the RMA.
Once it had been processed and the card was found to be faulty, they
were very quick in getting
another one sent out though.
So, all in all they could do better but I`ve certainly dealt with
worse customer services
departments over the years ;)
