[TechAssist] Re: computer works on DSL internet but not Rogers cable internet
- From: "Jim Myers" <jr.myers@xxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 28 Jan 2004 10:49:11 -0500
The cable company probably only has one person knowledgeable enough to fix a
problem by phone, and you'll never get to that person. Doing it yourself may
be the only way.
**************************************************
Jim Myers
Since 1972
Telrad Electronic Services Co.
Fort Wayne, IN 46815
*************************************************
----- Original Message -----
From: "Gary McCartney" <gary@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, January 28, 2004 9:58 AM
Subject: [TechAssist] Re: computer works on DSL internet but not Rogers
cable internet
This is the whole problem. The cable techs have tried 4 times to walk
the customer through the setup steps but they keep insisting the network
card is faulty. This is why I'll have to go there myself and talk to the
cable guys. Maybe the customer doesn't understand how to make the
neccessary setting changes?????
Thanks.
Gary McCartney
McCartney Electronics
Guelph Ontario Canada
Est. 1984
email: gary (at) number63.ca
Jim Myers wrote:
>
> Network setup is not going to be identical for DSL and Cable modem, you'll
> need to run thru the networking setup again at the site where it is
> connected to the cable model to get it to work, actually the cable company
> ISP tech support people should talk the owner through the setup.
> **************************************************
> Jim Myers
> Since 1972
> Telrad Electronic Services Co.
> Fort Wayne, IN 46815
> *************************************************
> ----- Original Message -----
> From: "Gary McCartney" <gary@xxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Tuesday, January 27, 2004 8:35 PM
> Subject: [TechAssist] Re: computer works on DSL internet but not Rogers
> cable internet
>
> Don, I have a DSL modem here at my shop. My customer has a cable modem
> at his house. Both modems plug into the same LAN (network) connector on
> the same computer. The internet works fine at my shop using DSL but when
> the computer is hooked up to the cable modem at the customers house, the
> network connection can't be made. The cable company is saying that the
> network card in the computer isn't functioning properly. You'd think
> they would be able to tell the customer how to do all the resetting and
> everything but who knows. I'll go in there and try to get it going when
> I get time, after this snow storm is over. Has the storm hit NB yet?
>
> Gary McCartney
>
> McCartney Electronics
> Guelph Ontario Canada
> Est. 1984
> email: gary (at) number63.ca
>
> hartstv@xxxxxxxxxxx wrote:
> >
> > Gary;Don't you need a cable modem to use these cable company's
servers;I'm
> > no computer or lineman expert but that's what I though.There are suppose
> to
> > be much faster.I have Hi Speed VIBE .It's a DSL system from NB TEL.
Rogers
> > ,the cable company approached me last month & asked if I wanted to
> switch.I
> > was told they would have to install a cable modem for there system.
> > Don of HARTS-TVCR-ASC
> > 9 Robert St,Oromocto,NB,Canada,E2V3N2
> > Tel-506-357-9785,Fax-506-357-6010
> > hartstv@xxxxxxxxxxx
> >
> > ----- Original Message -----
> > From: "Gary McCartney" <gary@xxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Tuesday, January 27, 2004 8:35 PM
> > Subject: [TechAssist] computer works on DSL internet but not Rogers
cable
> > internet
> >
> > > I just sold a computer to a customer who has cable internet and they
> > > can't get the network connection to work. I have Bell Sympatico DSL
and
> > > the network interface works fine on the same computer.
> > >
> > > Rogers is the cable company and the customer has been on the phone
with
> > > 4 different cable techs who go through all the settings, etc. with the
> > > customer and they all claim the network card in the computer is the
> > > problem. Apparently it's something to do with having no IP address or
> > > whatever, but this coming to me third hand from my unknowedgable
> > > customer. I haven't had a chance to go to the customers home and talk
to
> > > the cable techs myself.
> > >
> > > I don't understand if the network card (which happens to be built on
the
> > > motherboard) works fine on DSL, why it shouldn't work ok with cable.
The
> > > motherboard is an ECS (Elitegroup Computer Systems) but I don't
remember
> > > the model number off hand. The operating system is Windows XP Home.
> > > Could it be the network (LAN) driver is not set up right for cable?
> > > Should I remove the driver and reinstall it? XP network settings not
> > > right?
> > >
> > >
> > > Am I the one who is responsible for getting this working when it does
> > > work in my shop on DSL? My reasoning is that the network card does
work
> > > yet I have to go to the customers home and spend who knows how long on
> > > the phone just to hear them tell me the card don't work right. I could
> > > install a separate network card, but I want to get to the bottom of
this
> > > problem.
> > >
> > > Thanks for any help.
> > > --
> > >
> > >
> > >
> > >
> > > Gary McCartney
> > >
> > > McCartney Electronics
> > > Guelph Ontario Canada
> > > Est. 1984
> > > email: gary (at) number63.ca
> > >
> >
>
> --------------------------------------------------------------------------
> > ---
> > > Jokes, complaints, off topics, general chat. Everything other than
> repair
> > > help problems can be found at this new list. No archives and posts
will
> > not
> > > be found on Google or any other engine!To remove or join, click:
> > > mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
> > > Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
> >
>
> --------------------------------------------------------------------------
> > ---
> > > Lost Password:
> > > http://www.tech-assist.org and select "Login Problems?".
> > > Email Archives:
> > > //www.freelists.org/archives/techassist/
> > >
> >
>
> --------------------------------------------------------------------------
> ---
> > Jokes, complaints, off topics, general chat. Everything other than
repair
> > help problems can be found at this new list. No archives and posts will
> not
> > be found on Google or any other engine!To remove or join, click:
> > mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
> > Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
>
> --------------------------------------------------------------------------
> ---
> > Lost Password:
> > http://www.tech-assist.org and select "Login Problems?".
> > Email Archives:
> > //www.freelists.org/archives/techassist/
>
> --
>
> --------------------------------------------------------------------------
--
> -
> Jokes, complaints, off topics, general chat. Everything other than repair
> help problems can be found at this new list. No archives and posts will
not
> be found on Google or any other engine!To remove or join, click:
> mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
> Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
> --------------------------------------------------------------------------
--
> -
> Lost Password:
> http://www.tech-assist.org and select "Login Problems?".
> Email Archives:
> //www.freelists.org/archives/techassist/
>
> --------------------------------------------------------------------------
---
> Jokes, complaints, off topics, general chat. Everything other than repair
> help problems can be found at this new list. No archives and posts will
not
> be found on Google or any other engine!To remove or join, click:
> mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
> Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
> --------------------------------------------------------------------------
---
> Lost Password:
> http://www.tech-assist.org and select "Login Problems?".
> Email Archives:
> //www.freelists.org/archives/techassist/
--
----------------------------------------------------------------------------
-
Jokes, complaints, off topics, general chat. Everything other than repair
help problems can be found at this new list. No archives and posts will not
be found on Google or any other engine!To remove or join, click:
mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
----------------------------------------------------------------------------
-
Lost Password:
http://www.tech-assist.org and select "Login Problems?".
Email Archives:
//www.freelists.org/archives/techassist/
-----------------------------------------------------------------------------
Jokes, complaints, off topics, general chat. Everything other than repair
help problems can be found at this new list. No archives and posts will not
be found on Google or any other engine!To remove or join, click:
mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
-----------------------------------------------------------------------------
Lost Password:
http://www.tech-assist.org and select "Login Problems?".
Email Archives:
//www.freelists.org/archives/techassist/
Other related posts:
