[TechAssist] Re: [TechAssist-B] Re: billing, creative wording help needed.
- From: KcNElectronics@xxxxxxx
- To: repair@xxxxxxxxxxxxxxx, techassist@xxxxxxxxxxxxx
- Date: Sat, 9 Apr 2005 00:04:55 EDT
LESSON # 1. DEAD SET : open fuse
Replaced current limiter and removed B+ short in power supply , re soldered
multiple cold solder joints , Bench tested unit .
Lesson # 2. VCR No pix sound ok ........Customer says just needs cleaning
....
Unclogged upper drum assy , cleaned tape path , audio control and erase ,
tested back tent ion , and alignment ...Bench tested ,,,,
The difference is $55.00 for the VCR cleaning .....and 85.00 on the open
fuse .....
BTW : I agree put in a hidden problem and if the set goes out the door and
comes back on a change of mind crap charge again the diagnostic fee as you
have to take it all apart again ....had that happen way too much cheap
bastards
Kirk C Najarian - Service director
KCN Electronics
29150 Minton Ave
Livonia Mi 48150-3122
Voice : 313 971 3482
Proud Member of Nesda since 2000
Proud Member of Tech Assist Group 2004
Proud Member of Parts link Group 2003
In a message dated 4/8/2005 10:23:21 P.M. Eastern Standard Time,
c_w_electronics@xxxxxxxxxxx writes:
UNSOLDER THE CONNECTION! Don't let this "jerk" take advantage of you!
In fact I would even go so far as to insert a 'concealed problem' to make
sure that the customer can't find it and another "tech" would have to charge
more than you to locate and repair.
If he comes back, just tell him the repair price just went up.
Paul W
C&W Electronics
Azle Texas
----- Original Message -----
From: larry<mailto:schntv@xxxxxxxxxxxx>
To: repair@xxxxxxxxxxxxxxx<mailto:repair@xxxxxxxxxxxxxxx>
Sent: Friday, April 08, 2005 8:41 AM
Subject: [TechAssist-B] billing, creative wording help needed.
I am sure you all have had this happen, is there a better way?
i take in a tv for repair, 27", 20 bucks down for diagnosis fee.
i disassemble and after 2.5 hours find a cold solder joint,
so i solder it and it fixes it.
now i call the customer, who hasnt returned my call for 3
days, and give them an estimate of 79 bucks for finding and
soldering a connection.
they say NO Way, they will pick it up.
While waiting for them to return my call, i put the back on
the set, just to get it off the bench.
Now what should i do?
g
Give it back no charge or waist more time trying to un-do the
repair I already made.
seems the only practical thing is to give them a free repair.
Advice appreciated,
Larry
--
Schneider TV & Electronic Inc.
5415 N. Wooster ave.
Dover, Ohio 44622
www.geocities.com/schntv2000/<http://www.geocities.com/schntv2000/>
330-343-0768 FCC. first class & Extra class K8WLY
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Kirk C Najarian - Service director
KCN Electronics
29150 Minton Ave
Livonia Mi 48150-3122
Voice : 313 971 3482
Proud Member of Nesda since 2000
Proud Member of Tech Assist Group 2004
Proud Member of Parts link Group 2003
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