[TechAssist] (Fwd) [iRewards] Customer Service

From: "Chaz" <chaz@xxxxxxxxxxx>
To: techassist@xxxxxxxxxxxxx
Date: Mon, 8 Oct 2001 19:32:58 -0500
Explanation to help you understand for the bad link and info for 
those concerned about their orders from these folks - as I recieved 
it just now <sm>
   Chaz

------- Copy of message follows -------
From:                   support@xxxxxxxxxxxxxxxxx
To:                     Chaz <chaz@xxxxxxxxxxx>
Subject:                [iRewards] Customer Service
Date sent:              Mon, 8 Oct 2001 17:07:48 -0700

Dear Chaz:

Thank you for your email. We are experiencing a backlog of 
Customer Service Action Forms due to a major power failure that 
knocked out our internet and telephone lines. We have customer 
support personel working as quickly as possible to answer your 
questions. We generally try to reply to all concerns within 2 
business days. We regret that we will not be able to meet that goal 
at this time. As is our ongoing policy, telephone calls to Customer 
Support will be handled after all current Customer Service Action 
Forms are answered. Please be assured that your concern is 
important to us and we will answer your email as soon as possible.

Thank you,
Kathy Jones
Customer Support Manager
Free-iRewards

================================================
Dear Customer,

Thank you for contacting Customer Support.  We have opened a 
Customer Service ticket for you so that we can respond to your 
questions and issues in a more timely manner.

To help us investigate your order or answer your questions, please 
use the form provided to give us more information about your order.  
To access the form, please click on the link below and be sure to 
follow directions:

http://master.free-irewards.com/ticket/std?o=(enter ticket number 
here)&c=kaIxzpVgOS

Please note, the more details you can provide to us, the faster we 
can check the status of your order.  If you do not submit this 
information to us, customer service reps will not be able to help 
you with your ticket. 

Once you have completed the form and submitted it, a Customer 
Service Representative will respond to your ticket, investigate any 
issues that need to be resolved, and contact you once a 
determination has been made.  

Thank you for your patience.

The Free-iRewards Customer Support Team

P.S.  If you need to follow-up on your ticket or provide additional
information to help our representatives assist you, please be sure to
include your ticket number in the subject heading in the exact 
format presented:

[iRewards Ticket #xxxxx] - replace x's with your 5-digit following "#"

If you are responding to a customer support email, simply reply 
back to the email and do not change the subject heading.

------- End of message copy -------
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[TechAssist] (Fwd) [iRewards] Customer Service

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