[TechAssist] [Fwd: CEA Industry Study Results] some interesting stuff

  • From: "John Wilkins Jr." <jwilkinsjr@xxxxxxxxx>
  • To: "techassist@xxxxxxxxxxxxx" <techassist@xxxxxxxxxxxxx>
  • Date: Fri, 18 Oct 2002 14:53:32 -0600

Hi all-

Thought you might be interested in this study and report.  It's purpose is to 
identify and correct the service issues facing the the servicers, manufacturers 
and retailers. It is 61 pages but not bad reading.  I recommend downloading and 
printing .

Best regards,
--
John E Wilkins Jr., CSM/A+
Home TV Service
3468 So. Main St.
Salt Lake City, UT  84115

Phone (801) 486-5641
Fax   (801) 467-2294

mailto:hometvservice@xxxxxxxxx

>
>
> Subject: CEA Industry Study Results
> Date: Fri, 18 Oct 2002 13:44:33 -0400
> From: "Karen Krzmarzick" <KKrzmarzick@xxxxxx>
> To: "Full List" <nesdanet@xxxxxxxxxxxxx>
>
> 4D?w­10-18-02
>
> I'm pleased to announce that the long-awaited CEA Industry Study: The Service 
> Function of the Future is complete.  The study was a year-long project 
> interviewing hundreds of representatives from all facets of the consumer 
> electronics industry, including manufacturers, servicers, retailers, and 
> third party warranty administrators.
>
> Feel free to circulate the study to all interested parties.
>
> To view the survey, click here: http://www.ce.org/services_support/default.asp
>
> Karen Krzmarzick
> CEA
>
>
>
> b??­ç.®·§¶\¬¹»®&ÞvÚ'zÇZ?ëZ²





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