[TechAssist] Fw: Computer Problem - Internet Explorer - FIXED
- From: "Wally Heise" <sirepair@xxxxxxxxxx>
- To: "Tech Assist" <techassist@xxxxxxxxxxxxx>
- Date: Fri, 13 Dec 2002 02:26:04 -0600
I finally solved this mysterious problem that came out of no where on my
computer. Orignal problem - could not complete a link when I clicked on a
link on an email, froze up between OE & IE. Also could not upgrade my
Norton - got error message "No products on this machine that can be updated
by Live Update".
Solution was on the Symantec site. Somehow my Oleaut32.dll file
(Windows/System Folder) became the wrong version. Symantec gave a step by
step instruction on changing this file to the correct version. I have no
idea on how this changed, but now everything is working properly again.
Thanks to all who responded.
Wally Heise
South Isle Repair
Isle, Mn.
sirepair@xxxxxxxxxx
----- Original Message -----
From: "Wally Heise" <sirepair@xxxxxxxxxx>
To: "Tech Assist" <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, December 03, 2002 11:46 PM
Subject: Computer Problem - Internet Explorer
> Hello,
>
> I have a problem that developed in the last week and can't find the
> solution. The problem is whenever I click on a link in a email the
display
> begins to go to IE and does not progress any further, I have part of the
> Outlook Express page and part of the Internet Explorer page. If I hit the
> Stop key, I get the Action Cancelled screen and the link address in the
> Address line. If I click on the link address, or hit the refresh key, it
> will then go to the desired link.
>
> If I am on a web page and click on a link, I usually get a pop-up screen -
> "ABOUT BLANK - Microsoft Internet Explorer". This screen never displays
any
> information and I have to delete it. I usually do get the desired web
page
> without hitting the stop key or refresh key in IE.
>
> I am using Windows 98, IE Ver. 6.02 and Outlook Express 6.
>
> Thanks for any help.
>
> Wally Heise
> South Isle Repair
> Isle, Mn.
> sirepair@xxxxxxxxxx
>
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