[talks-uk] Re: t-mobile and Talks
- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Tue, 21 Mar 2006 10:17:45 -0000
Well I am not with T-Mobile any more, for the sole reason that Vodafone were
the only ones who offered Talks when my contract with T-Mobile ended. They
knew nothing about Talks. Vodafone was a bit of a mine field, but finally
following the advice of a friend, I got my Talks.
Barbara
Email: barkingbabs@xxxxxxxxxxxxxxx
MSN: barkingbabs@xxxxxxxxxxxxxxx
Mobile: (Voice call) 07917710779
Mobile: (Text) 07731074505
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx
[mailto:talks-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Graham Page
Sent: 20 March 2006 21:51
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: t-mobile and Talks
Hi Barbara. Yes this has also been my finding too. on various issues I
have had really quite inconsistent information from different members of
this team. They also seem quite inflexible so if you call and tell them you
have a better deal from somewhere else they will probably just say well
that's tough. I actually may well ask to be deregistered from this team as
they have done me little good.
It is difficult for me to personally take up the talks business with them
until my upgrade time comes along but I have saved previous email
correspondence and I certainly will do my best when the time for upgrade
comes. any help or advice such as tips on the best person to write to
greatfully received of course.
Regards
Graham
Graham Page
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message -----
From: Barbara Wilson
To: talks-uk@xxxxxxxxxxxxx
Sent: Monday, March 20, 2006 7:48 PM
Subject: [talks-uk] Re: t-mobile and Talks
I wonder why T-Mobile feel the need to have a special unit to deal with
disabled customers, like we are some strange species or something. I was
once a T-Mobile customer and far from finding them helpful in this special
department, I found them even more clueless than the "Normal" Customer
services personnel, so maybe the stupid ones get sent there as a punishment?
As far as loading Talks onto a phone invalidating a warranty, I wonder
then does this apply to any additional software loaded onto a phone after
purchase? Or content downloaded from the internet such as ringtones, games
etc? And is this made clear to customers? I think it's ridiculous.
Certainly from I got Talks from Vodafone I have used my phone much more
often and as a business can't they see that by making their products
accessible blind people will use them much more? Shouldn't take them long to
recoup the initial cost of Talks should it?
Barbara
Email: barkingbabs@xxxxxxxxxxxxxxx
MSN: barkingbabs@xxxxxxxxxxxxxxx
Mobile: (Voice call) 07917710779
Mobile: (Text) 07731074505
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx
[mailto:talks-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Graham Page
Sent: 20 March 2006 16:29
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] t-mobile and Talks
Hi all.
I have recently been talking to t-mobile on behalf of a couple of people
trying to find out about TALKS.
They do have what in my mind is a wrong-headed policy of having a
special disability team and when you are first registered with them, if like
in my case you go for Braille bills, you get transferred to the disability
team when you ring t-mobile from your mobile phone. 2 people from this
disability team have advised me that t-mobile will not help in any way
installing TALKS and they even advise that doing this myself could
invalidate the warrantee.
I doubt this severely and as it will be time for me to upgrade my phone
this issue will arise for me personally soon.
I have 2 questions. Firstly, has anyone else on this list been given
such information by t-mobile and secondly does anyone know if t-mobile have
the same attitude to TALKS in other countries?
I think the attitude some providers have of not providing TALKS to
visually impaired people is based on short term thinking and ignorance. I
know that since I got Talks, my bill has risen three fold. While I was with
O2 they more than got their money back in this way!
Cheers
Graham
Graham Page
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
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